In Openreach and Vodafone, does the left hand know what the right hand is doing?November 22nd 2022.-Ordered Full fibre broadband from Vodafone. Chose 5th of January as Activation day.November 28th -got email to confirm January the 5th.Early December-...
After ordering a FTTP upgrade from FTTC - was emailed to say a new router would arrive 2 days in advance of the install date. Nothing was despatched or arrived. Dec 21 - Openreach (well, a contractor) arrived and fitted the line, no issues. Engineer ...
I ordered an upgrade to fttp and engineer arrived, installed fibre and ONT, plugged the router into the ONT and left. Despite ONT having green lights and Internet light on Vodafone router being steady on white, I still have no Internet. Online chat ...
My old contract is ending on 15 January. My new contract is starting on 11 January. Basically it is for the same package deal. Do I need a new router or not? I don't want to be without internet on the day. Someone I spoke to on Vodafone says I would ...
Can someone recommend a contact number or email to complain to Vodafone regarding a fibre install carried out by city fibre ?ordering was all done on line so I’ve never actually spoke to Vodafone cheers
Heya, bit a quandry. Were into week 3 of a failed activation with `full fibre` by city fibre. First attendance was 9th December and the `engineers` couldn`t install the fibre line saying the BT conduit was blocked with stones. Ok, no problem. Another...
Our fibre broadband only service was activated on 16th November, I have been using the connection (which to be fair is very stable) on a daily basis, however I simply cannot log in to our online account to view our bills. I have phoned customer servi...
Activation date is 6th December but no router or DPD emails yet. should I be concerned yet as need a stable Internet connection to work from home
I placed an order for home broadband on 9/11/22, received an email confirming the order and the router arrived Monday 5th December. I had requested a start date of 7th Dec but I've received no communication at all since the automated "thank you for y...
Hi all, we placed an order with Vodafone for Full Fibre 100 broadband on the 15th of October. We received the router, the activation was scheduled for the 9th of November and no one turned up. We have been chasing endlessly and we keep being told tha...
