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Resolved! No communication about broadband activation

I placed an order for home broadband on 9/11/22, received an email confirming the order and the router arrived Monday 5th December. I had requested a start date of 7th Dec but I've received no communication at all since the automated "thank you for y...

peanuckle by • 4: Newbie
  • 16535 Views
  • 12 replies
  • 2 thanks

40 day Broadband Activation Delay

Hi all, we placed an order with Vodafone for Full Fibre 100 broadband on the 15th of October. We received the router, the activation was scheduled for the 9th of November and no one turned up. We have been chasing endlessly and we keep being told tha...

Router not delivered, broadband apparently activated

Hi,I've been a happy customer for the past two years (mobile phone) and decided to switch my broadband to Vodafone last month. Since then I have realised that all the bad reviews are actually true. After being constantly in touch with Vodafone Live C...

Mchl by • 2: Seeker
  • 14070 Views
  • 13 replies
  • 1 thanks

Missed activation dates

When we signed up for fibre broadband, we were given a date of the 10th November for the engineer to make the connection. That date came and went, and we still can't get a clear answer from anyone at vodafone as to when they might connect us.This mor...

Derek_H by • 4: Newbie
  • 2366 Views
  • 2 replies
  • 0 thanks

Broadband Activation - No response yet

Hi Team, I have a web order placed back WEB-0001000024261391, which was supposed to have an engineer visit today between 8 and 1:30 and have service activated, which didn’t happen and there was no communication sent out of engineer delay or reschedul...

Engineer did not turn up for scheduled appointment

We placed a broadband order with Vodafone on 15 Oct, with an engineer appointment scheduled for the 9 Nov. on the 9th, nobody showed up, so we messaged the chat. One agent told us that there is a delay of one day on the order and that an engineer wil...

Need help - Vodafone contract

I need helpI am a Vodafone customer for the last 3 years, recently I moved to another city and Vodafone said you can't cancel the contract as we support the new address as well.more than a month now and no internet, they just keep saying the issue wi...

Broadband speed

I have purchased 900mbps package which should have been activated on the 10th November. I have tested my speed and it seems to be around 2.5mbps. Nowhere near what I'm paying for. Is there something I need to do. 

Mbav by • 2: Seeker
  • 3440 Views
  • 3 replies
  • 0 thanks

Broadband activation extreme delay

I had a contract for broadband full fibre 100 to be live from last week of September. I installed the router, did not work. Then i called them to find out the reason. They said en engineer from openreach will come on 14th October to sort out the fibr...

lazycat6 by • 2: Seeker
  • 10104 Views
  • 22 replies
  • 0 thanks
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