Open reach box damaged and cable to flat cut outside my flat.

[Littleboxes]

My activation date for Vodafone broadband was yesterday but the router Internet light has been flashing red all the time since then. When I log in to my Vodafone account online via my mobile phone to check my broadband service I am told I do not have an active service. During a chat via Vodafone chat I was told the activation day was yesterday and to wait until midnight - light still flashing red. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. I was expecting an engineer to visit my flat but I received no emails telling me of activation day or any visit by an engineer. I was told one would visit when I entered into the contract in the Vodafone shop. I had a broadband contract with Vodafone some years ago and the procedure was seemless. This time it has been so much less than I had hoped. I am very disappointed. The service seems very casual indeed. I certainly don't want to be paying for something I can not use. Put simply I need a visit from Openreach to check there is a functioning cable to my flat and that I have an active broadband service as promised - starting yesterday 11 January 2023. I hope this can be sorted. 

[Littleboxes]

Because of the uncertainty and my activation date being changed from 11,01,23 to 25,01,23 without any notification (emails, etc) and the concerns about Openreach - I have now cancelled this contract for broadband from Vodafone. Happily within the time allowed so no cost to me except time wasted all day yesterday staring like a lemon at a blinking red light on the router. There needs to be better communication between Vodafone and the customer rather than this current situation. It used to be better. 

[Gemma]

@Littleboxes - I'm sorry to hear we've not been able to resolve your Home Broadband activation for you and it's got to the stage of you cancelling the order. I can understand your disappointment. If there's anything you'd like us to double check on the account, then please reach out to us through Social Media.