Broadband Ultra 6e - cannot keep repairing it

[Dave0]

I previously had a mesh network on full fibre that fulfilled my requirements. I was daft enough to upgrade to an Ultra 6e

I now have 3 boosters and stuff just keeps dropping out, the latest being an Alexa echo does not work while the light it controls 2m from is shown as having great connectivity. This morning the app wanted a stronger password although eventually gave up. 

1. Can I revert to my old router and mesh?

2. Can I sell the boosters I have been given to fund a new mesh

3. Can I install more boosters if I buy more off the internet

[Cynric]

@Dave0 What was your old equipment? Have you searched the forum for it? There's a long running thread, over 400 posts, about using third party equipment which may have already answered your question.

[Dave0]

It was a Vodaphone router, the black one aa907, which happily fired away at 50Mbps through a 6 BT home mesh and was rock solid. It has been rock solid for about 6 years. An upgrade to the latest router was bad enough, changing all my Alexa lights and switches to a new more secure password, but has just given a variable performance in differing parts of the house. Can you summarise the 400 pages? I really cannot be bothered with something which should be robust and just fuming I have gone over my 14 days when it largely behaved.

[Jayach]

I don't recognise your description of the old router, was it a HHG2500?

If so I'm surprised you had that on Full Fibre.

Edit: From the speed you state, are you sure you weren't on FTTC?

[Cynric]

@Dave0 Summary: many people have successfully used a different router. Read the thread from the latest post working backwards.

[Dave0]

Yes - dived in a bit. Wish I had read this before upgrading as previous had been rock steady for about 6 years (with an upgrade). Getting too old to put up with it

[Tal]

Hi @Dave0, from what you have explained it looks like the new boosters we have sent you are not covering your home fully, but this will need the Broadband Tech to confirm this and make sure you are not facing any Tech issues with the line just the router or boosters.

Please reach out to the team where they will need to run a few tests with you to pin point the issue and help get it resolved - 0333 3040 191 or webchat.

[Dave0]

Broadband Ultra 6e - cannot keep repairing it

When someone tells you to plug a cable from your laptop into a router which runs to speed and then tells you thats what to expect it kinda grinds you down.

[Tal]

I appreciate it is frustrating when they say you are getting the expected speeds @Dave0, but form what you have explained it's not a speed issue your router is getting it's the wifi connection. 

If we have supplied you with the booters that means you are on a plan that offered our wifi xpert team, please reach to them here, they will have more options with your type of plan and if you need new boosters or router.

[Dave0]

The app is now wanting me to change my wifi password. My present one is 13 characters long including upper and lower case, special and numeric characters. It took me a day to change my existing lights and sockets... Beta testing.