Broadband Ultra 6e - cannot keep repairing it

[Dave0]

I previously had a mesh network on full fibre that fulfilled my requirements. I was daft enough to upgrade to an Ultra 6e

I now have 3 boosters and stuff just keeps dropping out, the latest being an Alexa echo does not work while the light it controls 2m from is shown as having great connectivity. This morning the app wanted a stronger password although eventually gave up. 

1. Can I revert to my old router and mesh?

2. Can I sell the boosters I have been given to fund a new mesh

3. Can I install more boosters if I buy more off the internet

[Cynric]

@Dave0 What was your old equipment? Have you searched the forum for it? There's a long running thread, over 400 posts, about using third party equipment which may have already answered your question.

[Dave0]

It was a Vodaphone router, the black one aa907, which happily fired away at 50Mbps through a 6 BT home mesh and was rock solid. It has been rock solid for about 6 years. An upgrade to the latest router was bad enough, changing all my Alexa lights and switches to a new more secure password, but has just given a variable performance in differing parts of the house. Can you summarise the 400 pages? I really cannot be bothered with something which should be robust and just fuming I have gone over my 14 days when it largely behaved.

[Jayach]

I don't recognise your description of the old router, was it a HHG2500?

If so I'm surprised you had that on Full Fibre.

Edit: From the speed you state, are you sure you weren't on FTTC?

[Cynric]

@Dave0 Summary: many people have successfully used a different router. Read the thread from the latest post working backwards.

[Tal]

Hi @Dave0, from what you have explained it looks like the new boosters we have sent you are not covering your home fully, but this will need the Broadband Tech to confirm this and make sure you are not facing any Tech issues with the line just the router or boosters.

Please reach out to the team where they will need to run a few tests with you to pin point the issue and help get it resolved - 0333 3040 191 or webchat.