Broadband disconnecting at frequent intervals

[bazzal]

Router Huawei 963168_HUAWEIVOX25

Firmware 5.4.8.1.291.1.30.1.32.1.37.1.1

The log shows sequences of the following:

PPPoE PADI sent

PPPoE PADO received

PPPoE PADR sent

PPPoE PADR received

PPP CHAP authentication started

PPP authentication successful

WAN IPv4 connected, WAN type: WAN PTM over DSL, service type: data, IP: 84.65.114.149

Today this sequence occurred at 07:56, 08:52, 09.44, 12.03, 12.08, 12.22

[GemmaP]

Hey @bazzal 

Does it seem to be a particular time of day or random times?

You can check your router speeds in the Vodafone App, plus you can also split the SSID which may improve your connection. If you have a lot of devices connected, disconnecting some of those will also help.

We may need to take a closer look into your account to determine why your Broadband keeps dropping.

If you drop us a message over on Social with a link to this thread, plus a photo of your router setup we can get started 🙂