I am based on Coventry South. My broadband connection went down om the evening of 18th December, it is now the 21st 2023, yes 2023, and still the service is not back up and running.
My question coming from someone with an IT Network infrastructure background is how is this even possible in this day and age.
It seems Vodafone are ready to take payments without offering any system resilience to its customers. They rent the lines from City Fibre who have a history of taking days to bring critical communications back online. Last time the Police network and the Hospital comms were all down for days. Surely Vodafone and City Fibre have a responsibility to ensure that they have backup systems in place, why is this not the case with something so critical for customers in this day and age.
And why is any communication so slack. You have to call in and the customer service team have no idea that a major incident has occurred.
You can only really measure a companies worth at times when things go wrong, in this case, Vodafone have failed horrendously.
I understand there are over 200 home users affected and many businesses yet there is nothing reported online.
I can't wait to get back online like many others so we can switch to a supplier that actually has their game in order.
To conclude, 3 days and counting with no broadband, horrendous support from Vodafone and valuable lesson not to go with any ISP that piggy backs off City Fibre, its no wonder they are in £210 million in debt, probably all down to Service Level penalty payments.
I doubt I'll get any meaningful response to this, but it needs to be said if only to forewarn others.
