Broadband down for 48 hours in DL3 (Darlington)

[ScoobySteve]

Hi All,

My parents who live in the DL3 postcode in Darlington lost their internet on the morning of 4th January and it's still down now. I have chatted with a TOBI agent who when pushed told me it was an issue with the 'backhaul' and not to worry as it was being worked on and should be sorted in the next 24-48 hours.

I'm struggling to understand how it can take more than 48 hours to resolve a fault that must be affecting quite a few users. Is anyone else aware of issues in this postcode/Darlington in general or better still what the actual problem is any any resolution timescales

Thanks

The network check https://www.vodafone.co.uk/network/status-checker also shows there is a problem....

[ScoobySteve]

As of last night their broadband is still down 

[ScoobySteve]

It looks like it's back up despite the network checker saying there's still an issue. At last!

[CSwift24]

Glad it is all sorted. 

[Gemma]

@ScoobySteve - thanks for the update. I'm glad to hear they've a connection again. If there are any issues in the future, then please use our Home Broadband Support page, This will help to run live tests on the line and connect you to an agent if needed.