Hi All,
I first had an issue with my broadband dropping out a couple of times an hour (router flashing red for ten mins or more at a time) in the middle of February. I spoke to Vodafone, they got me to do some tests and then said they'd book in an engineer (ie Open Reach) to sort it out. A few days later I get a text from Vodafone saying it had been fixed. Great.
But then I realised the problem continued. I spoke to them again, but they'd already closed my 'case' and so I had to start again. New engineer appointmment. A few days pass and again I get a text saying it was fixed. Great! But again, the problem came back.
The third time an engineer came to my house (apparently this was booked and I was supposed to know - but I didn't and just happened to be home) and checked the line, all fine. He went again to fix on the street. Later I get another text saying it was fixed. Great!!
It seemed fine for three days, but then the exact same problem appeared again last Friday. And again I go back to Vodafone. New case, new appointment for Open Reach to fix it.
I get a missed call from them on Monday, manage to get hold of them this morning to find out a "technical error" meant my latest engineer appointment was not booked on Friday, and they need to do it again. I have no idea why they needed me to get back to them to do that but... It's now booked again...
I am now waiting for the text to say it is fixed and then for it to not be fixed shortly after that...
I seem to be stuck in a circle of the them trying the exact same solution repeatedly and it not working. Any ideas on how I get them to try something else? Or am I going to be stuck doing this until my contract runs out?
Has anyone had a similar issue, and how did you find a way out of it?
Can I speak to someone higher up in Vodafone, that might be able to get me out of this loop?
It's driving me slightly crazy, so any advice gratefully received!
