I am just about at the end of my tether now. I have had VF broadband for about a year and it has been great until about a month ago when the broadband keeps dropping out several times each day. This is highly annoying as my partner works from home and it also disrupts our internet TV viewing.
I lodged a formal complaint and got a case number. Rang that and Tom checked it out and said that he could see several drop-outs each day. So he sent me a new router. No difference so I rang back to be quizzed about how many devices I have and to remove the front off the BT master socket to see if that made any difference, it didn't.
Then I got a call from India which (sorry I don't mean to be rude, but I could hardly understand what he was saying) What I could read between the lines was that he was thinking of ending my contract, but before he did that he would speak to his colleagues and ring me back. To date I have never had that call.
In the meantime I browsed the internet for a different company, then the next date a guy from BT rang me. We chatted and I explained my situation and he told me that he could see a block on the line and that this maybe the issue. Why VF could see that I don't know. Anyway today a very nice BT engineer called, checked out my line, socket and did something in the green cabinet. She also said that the replacement router that VF could still be faulty from a bad batch.
Since she left I have had three dropouts !!!!!!!!!! [Removed]
I am so fed up with this now, I just want what I am paying for a continuous broadband service.
Any ideas would be great.
Steve
[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]
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