Broadband dropping out

[STEVENSPIBY1]

Can anybody help broadband dropping report it to vodafone all they say is they have fixed it but the fault is still there dropping again. BT called on thursday they said they have fixed the fault but yet again still dropping.

[Cynric]

.@roylee43 Make a note of this URL. I hope you don't need to make use of it.

https://www.telegraph.co.uk/money/consumer-affairs/vodafone-contact-how-make-complaint-customer-serv...

[Jayach]

@roylee43

To be fair, Openreach engineers have been known to be wrong. They also don't have the ability to test the router so he can't be sure. 

In the case of a suspected router fault a factory reset would be the first step.

How often does it drop out and does the router reboot at this time?

Could you post your router stat like this:

DSL Status Information

DSL Mode

ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime

11 hours, 53 minutes and 33 seconds

Line Coding

DMT

Status

Connected

Number of Cuts

0

Link Power State

L0

Line Quality

  Downstream Upstream

Current Rate	78377 kbps	20000 kbps
Maximum Rate	80549 kbps	29595 kbps
Signal-to-Noise Ratio	6.4 dB	11.9 dB
Attenuation	DS1 9.1 dB, DS2 22.0 dB, DS3 34.1 dB	US0 2.0 dB, US1 15.1 dB, US2 24.4 dB
Power	12.7 dBm	4.3 dBm
CRC Errors in last 713 minute(s)	0	89

[roylee43]

and in english we say

[Cynric]

.@roylee43 Connect to the router by browser and check that you are in expert mode (there is a dropdown selector in the top banner at the right side). Now I'm doing this from memory as I don't have the rotten router any more, however the righthand most option should be the one for system type things called Status & Support and there is a status option in that menu. It should have all those fascinating numbers that are of interest.

The bit to look for is from about 8 mins in this video https://www.youtube.com/watch?v=7oYeJmJs9SM