Broadband not impressed

[RobDon]

Hi all.

I had full fibre 900 installed 2 weeks ago which uses the CityFibre line. I used to have Sky fibre 500 which was installed by Openreach (BT).

With the Sky fibre I had no issues of any kind, download speeds used to regularly hit 450Mbps through the Xbox.

But now with the Vodaphone 900 fibre it just never seems to work right. Wifi drops out quite a lot and I have my TV and Xbox connect using cables (I've tried CAT5e and CAT6 cables) and they don't connect at all. If I unplug the cable and plug it back in, then I get a connection, so the connection is there is just doesn't connect. It does this EVERY time? Never had these hassles with Sky. The download speeds are also very disappointing, only ever reaches a max of around 350Mbps. I went for the 900 line for faster downloads but it's slower than the Sky 500.

Outside they have also left slabs sticking up, trunking exposed and a big line across my grass, very poor standard of installation. Strongly considering cancelling it as I'm within the 14 days cooling off period.

[Ripshod]

New routers are configured to connect to the provisioning server to be set up for your service. This does not always work 100%. 

I've seen speed problems fixed by changing dns servers, using VPNs, using third party router's - not everything works for everyone.

I have my own doubts about the vodafone router so I use my own. It is worth trying a reset though. And yes, anything that involves the CPU, including the firewall will slow things down. 

Shortly after upgrading to FTTP I was caught up in the great vodafone load balancing farce but since that was rectified (for me) I've enjoyed broadband as it should be.

I'm rambling. Try the reset first then try the other router. 

[RobDon]

OK so I reset the router, now the download speed on the Xbox is even worse - getting less than 250Mbps. I noticed the packet loss has dropped from 100% to 0% but it's slow as hell now. So much for a 900Mbps line. I checked and I am now outside the initial 14 days.

Do you really think a different router will give me proper download speeds?

[Ripshod]

All I can say is it might, just as using different dns servers might. All you can do is try it.

[Jayach]

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@RobDon wrote:

OK so I reset the router, now the download speed on the Xbox is even worse - getting less than 250Mbps. I noticed the packet loss has dropped from 100% to 0% but it's slow as hell now. 

Do you really think a different router will give me proper download speeds?

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You call 250Mbs, slow as hell, many of us would love to have that.

I realise you expect more, but 250Mbs is not "slow as hell".

As for a different router, the only way to know for sure is to try.

[RobDon]

I understand that, I used to have a 7Mbps copper pair line for a long time until I got fibre! 

When I say slow as hell, it is significantly slower than what I was getting with Sky/Openreach - but I am paying for a 900Mbps line. As said I was getting 450Mbps downloads from a 500 line before. I just feel very disappointed.

[Ripshod]

Then now is the time to try the other router. The vodafone router seems to be struggling routing the 900Mb connection.

You need your PPPoE details from vf first. 

https://www.vodafone.co.uk/bbservcd (bypasses the dumb AI) 

[RobDon]

Would this be suitable? TP-Link Archer D2 Router - AC750 - Wireless Dual Band Gigabit ADSL2+ Modem

I've got the PPPoE  details from Vodaphone.

[Cynric]

@RobDon That looks like a xDSL modem router and looking at the specs the WiFi is slow (300Mbps and 433Mbps).

This would be a starting point https://www.tp-link.com/uk/home-networking/wifi-router/archer-ax20/

I would expect other devices will also be mentioned after this post, which is always good.

[Ripshod]

Before you go buy a router do you know anyone with a good spare you could test with?

I use an Asus RT-AX88U, but the flavour of the month is currently the GT-AX6000.

Anything above AX3000 would beat the vf router on wifi

[Cynric]

@Ripshod Eeek, GT-AX6000 how much? 😀