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Broadband only connects to limited number of devices

radweeks
2: Seeker
2: Seeker

Issue:

Since October 2021 my Vodaphone broadband has only been able to connect to about 6 devices and any further devices give an error "connected without internet. The speed is fine on the devices which do connect to internet. When I restart the router; different devices are able to connect but still only up to about 6 devices. 

Obviously this is extremely frustrating and I have spoken to circa 50 different members of Vodaphone technical team (they never give you the same person twice) to try and resolve this and have changed everything from the router to the fibre going into the house. 

Resolution:

Switching to an alternative broadband provider is the only solution. This has another challenge in that Vodaphone would not admit to their technical fault and I would have been stuck in an 18 month contract. However the way around this is to upgrade to another plan within vodaphone (doesn't matter what) and then that new contract will have a 14 day cooldown period. This cooldown period in the new contract allows me to avoid massive painful and unfair early exit fees. 

I hope this helps anyone else who has the same problem.

13 REPLIES 13

Jayach
16: Advanced member
16: Advanced member

@Ripshod wrote:

Less of a "thought", more a "brain-fart". This really is a puzzler. 


It really is, if all the facts we are being given are true, and there isn't something that we aren't aware of.

Jayach, that is correct, it's because the devices are not finding the Gateway address (which is why there is no internet).

So it has to be a configuration problem or there is some MAC address blocking going on.

Ripshod
16: Advanced member
16: Advanced member

Make sure there are no other devices on the network acting as a dhcp server.

My last thought. 

Jayach
16: Advanced member
16: Advanced member
@Jayach wrote:
and there isn't something that we aren't aware of.

@Ripshod wrote:

Make sure there are no other devices on the network acting as a dhcp server.


Like that. 😚