Hi, Is there any way to get to 2nd or 3rd line support? My wife works for the NHS and is supposed to be on call this weekend for a major hosptial but without a usable internet connection this is likely to be putting lifes at risk if she can't access the hospital systems to dispense drugs etc.
I've had problems for 3 weeks intermitently - reported 3 times been told a load of rubbish like "Due to outage the wifi network has reset itself to the default settings and you are now facing congestion in the network" - I'd already told them I had eliminated the WIFI and was using Cat6 wired to router.
Consistent DSL sync speed of 64K but actual download speed drops to 0.02 Mb/s, upload speed is as normal around 13Mb/s - now won't even load the page. Signal to noise downstream is 3.2db and upstream 6.2db
This morning the level 1 support wanted to go through all the same stuff as 2 previous times and then have be a different phone number for level 2 - said he couldn't transfer me! That number asked for a unique code that I hadn't been given.
HELP! What can I do. If Vodafone read this can someone please contact me
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