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Solution

Connected to WIFI but no access to internet?

MariaShah03
2: Seeker
2: Seeker

I have just had a switch to Vodafone, engineer has fitted in my router and spent hours outside making sure the lines were good. I have been able to connect and I have the WiFi symbol above however, I have no access to the internet. Google does not work. Messages do not send. Netflix etc. Have tried connecting to other devices including my TV. Same issue for all of them. Connecting but no internet access. All the correct lights are on the router. Anybody got any advice?

16 REPLIES 16

The router might not be hardware-faulty but config-faulty, which as I understand it with Vodafone-supplied routers, means having to get a new one so I think not much different. One out of the three(!) I have had was in the dud-config category even though it looked fine on the internal side of it.

Surely first things first, the booklet/leaflet in the box with the new router says how to get to the router admin pages and at least some sort of passing nod to the instructions is a useful starting point. Wifi logos appear to be indicating a valid connection, and without further detail we have to work on the assumption that the devices are connecting to the correct wifi and therefore being given the as-pre-configured settings.

Though I am still leaning towards the filtering-selection-requirement theory, with the blocking page not being shown properly for some reason, possibly security settings.

 

Hi

OK.

So any results of the pings?

 

"assumption that the devices are connecting to the correct wifi and therefore being given the as-pre-configured settings."

 

IF THE SETTINGS ON YOUR DEVICE(s) are still as per an old router then that may be the reason, the Default Gateway may need changing.

Connect via an ethernet cable.

 

DO THE PINGS.

Post the device list you have and hopefully we can help.

 

 

Tried checking the content filtering on MyVodafone but Control section constantly crashed.  Solution I found was to change the DNS entry on the router to Google server 8.8.8.8 and devices could then connect automatically to internet - except an iPhone.  Manually setting ip and dns on laptop would also work.  Also did a 'Reconnect' under Status & Support as date/time were incorrect.

I'm guessing the Content filtering relies on router using Vodafone dns.

"... I'm guessing the Content filtering relies on router using Vodafone dns. ..."

Yes, the content filtering is primarily DNS-based and if the only way to have any usage is to bypass it then there is a serious problem, though here it seems to be the management interface in the MyVodafone bit (app or broadband account management website?) rather than the DNS itself.

It's not a complicated page - or at least not a page that needs to be complicated - so there shouldn't really be anything to crash. You shouldn't have needed anything other than a browser to get to it, sounds like something for another list somewhere. And at some other time.

Glad you found a solution though and hopefully someone in one or more technical departments might notice where the problems occur.

 

Thanks, it did kind of work but it wasn't a proper solution.  Ended up contacting online support who gave me a link that worked despite not having internet connectivity - http://www.vodafone.co.uk/contentcontrolpage/vfb-force-choice-page.html - could complete the selection and continue, now everything can connect.

That's the one!

The problem of apparent non-connection stems from the way that devices determine whether or not you are connected to the internet - you were connected but since every attempt to get anywhere was being redirected, all the devices/apps trying to lookup their own 'internet detection' page did not get it and declared 'no connection'. In extreme cases this might prevent a web browser working but it shouldn't. Many apps on the other hand just ask the device's internet detector whether or not there is any internet, and stop when they are told 'no connection'.

 

[ Additional Splaining which may help but is probably just an exercise in self-indulgence : The devices/computers do lookups for e.g. captive.apple.com, mtalk.google.com, teredo.ipv6.microsoft.com but the filtering system returns a result that takes you to vodafone.co.uk and the choice-page so the device sees "choice required" instead of "iWelcome. You are better than everyone." or "google is your friend. google loves you. google sets you free if you do everything google tells you" or "You say you hate us but here you are still using Windows several versions later, take the plank from thine own eye etc.", in no particular order 😉  ]

[ confessing that on this count I am 1.5 out of 3 guilty, google use is with care and on an android device with annoyance at having to turn everything off, but totally 100% guilty of continuing to use Windows ]

E&OE 😁

clint_flick
12: Established
12: Established

Hi

Usual answer config settings?

 

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : broadband
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 05 August 2020 09:12:59
Lease Expires . . . . . . . . . . : 11 September 2156 17:03:17
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1