I moved to Vodafone from BT, the price has shot up and got a good deal with Vodafone. I had no issues with my connection on BT and was with them for years.
As soon as I swapped I had terrible connection speeds and issues. Turns out BT had been running my line with a fault for over 5 years and didn't bother telling me. Vodafone got open reach to put in a new line and master socket I thought great. (This was an inherited issue and not Vodafones fault)
Brand new line into the property getting around 75mb which I can't complain at, but then the router just randomly started cutting off in the middle of the day. Support did an update and change settings, but now I have the following issues with a brand new line:
Line Cuts- The line cuts a few times a day at random times. Overnight after a bad day of cuts I checked the logged while I was in bed (near to zero use) it cut out 25 times in the night
Work VPN- the connection to my works VPN is inconsistent and drops off without dropping internet connection. Shocking when I have a meeting
Xbox- Slow and laggy even though its in the next room. Ripped up the floor to run cables to my xbox from the router and once wired just doesn't work, the xbox detects the connection but no internet.
I went on holiday and with a few small devices connected (eg thermostat) I looked in the log and there was zero cuts in the week I was away.
This made me realise the router is the issue and I can't handle my devices so I installed a 5 year old TP-link AC1200 router.
Zero cuts, works VPN is stable and if I plug my xbox into it instantly works.
The router is awful and cannot handle my basic network
Apple TV
Smart TV
2 iPhones
Tablet
Laptop
Macbook
Tado Thermostat
Xbox
1 Light
2 Speakers
So I am paying Vodafone for a 4G backup and wifi booster that I cannot use because there router is a joke.
Is there anyway to send the WIFI booster back and take the 4G backup off my account to make my bill cheaper since I cant use it? Or get compensation because this is awful equipment?
