main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Broadband connection

Constant Disconnections and interruptions to service

3: Seeker

I have been having major issues with my BB connection for the last 5 days. Its been reported but vodafone say there is nothing wrong with my line!

 

I have not changed anything or installed anything new. 

 

Vodafone say they are investigating it and will take another 72hrs ! (thats after a initial 72hrs of them absolutely fixing nothing).

 

I have reset the router, disconnected it.. opened the phone socket and plugged into the master socket

 

Anyone got any ideas? - Also I am looking at replacing the Vodafone router.. any good replacements for it, as I find the thing far too slow when you are configuring it or checking settings etc....

 

TIA 

 

Every 10-30 mins or so I just loose connection. I have checked the router logs and its all nonsense to me I have a section here:

 

1/25/2020
18:15:17
[ 2815.894493] DROP wan in: IN=pppoe-wan OUT= MAC= src=141.212.123.xxx DST=90.252.25.xxx LEN=76 TOS=0x00 PREC=0x00 TTL=240 ID=54321 PROTO=UDP SPT=60646 DPT=53 LEN=56 MARK=0x8000000
firewall
11/25/2020
18:14:59
[ 2798.608286] DROP guest in: IN=br-guest OUT= MAC=xxxxxxxxxxx src=192.168.5.72 DST=255.255.255.255 LEN=216 TOS=0x00 PREC=0x00 TTL=255 ID=30484 PROTO=UDP SPT=49154 DPT=6667 LEN=196
firewall
11/25/2020
18:14:18
[ 2757.402737] DROP wan in: IN=pppoe-wan OUT= MAC= src=1x2.243.128.xxx DST=x0.252.25.xxx LEN=40 TOS=0x00 PREC=0x00 TTL=242 ID=54321 PROTO=TCP SPT=43447 DPT=631 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000
firewall
11/25/2020
18:14:08
Sending a DHCPv6-reply on lan
lan
11/25/2020
18:14:08
Got a DHCPv6-request on lan
lan
11/25/2020
18:14:07
Sending a RA on lan
lan
11/25/2020
18:14:07
Using a RA lifetime of 0 seconds on lan
lan
11/25/2020
18:14:07
DHCPACK(br-lan) 192.168.1.55 xxxxxxxxxxxxxx android-59f87874e8badbd6
lan
11/25/2020
18:14:07
DHCPREQUEST(br-lan) 192.168.1.55 xxxxxxxxxxxxxx
lan
11/25/2020
18:14:07
DHCPOFFER(br-lan) 192.168.1.55 xxxxxxxxxxxxxxxxxxx
lan

 

1/25/2020
18:15:17
[ 2815.894493] DROP wan in: IN=pppoe-wan OUT= MAC= src=141.212.xxx.187 DST=90.xxx.25.xx LEN=76 TOS=0x00 PREC=0x00 TTL=240 ID=54321 PROTO=UDP SPT=60646 DPT=53 LEN=56 MARK=0x8000000
firewall
11/25/2020
18:14:59
[ 2798.608286] DROP guest in: IN=br-guest OUT= MAC=xxxxxxxxxxxxxxxx src=192.168.5.72 DST=255.255.255.255 LEN=216 TOS=0x00 PREC=0x00 TTL=255 ID=30484 PROTO=UDP SPT=49154 DPT=6667 LEN=196
firewall
11/25/2020
18:14:18
[ 2757.402737] DROP wan in: IN=pppoe-wan OUT= MAC= src=162.243.128.xxx DST=90.xxx.25.60 LEN=40 TOS=0x00 PREC=0x00 TTL=242 ID=54321 PROTO=TCP SPT=43447 DPT=631 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000
firewall
11/25/2020
18:14:08
Sending a DHCPv6-reply on lan
lan
11/25/2020
18:14:08
Got a DHCPv6-request on lan
lan
11/25/2020
18:14:07
Sending a RA on lan
lan
11/25/2020
18:14:07
Using a RA lifetime of 0 seconds on lan
lan
11/25/2020
18:14:07
DHCPACK(br-lan) 192.168.1.55 xxxxxxxx 2 android-59f87874e8badbd6
lan
11/25/2020
18:14:07
DHCPREQUEST(br-lan) 192.168.1.55 xxxxxxxxx
lan
11/25/2020
18:14:07
DHCPOFFER(br-lan) 192.168.1.55 xxxxxxxxxxxxx
lan

 

View more options
8 REPLIES 8
6: Helper

.@bLaZeR666_uk

 

The "DROP" is a disconnect of a device/computer not a line down, for example 141.212.123.xxx is a university in the USA, https://db-ip.com/all/141.212.123

On the status page there should be an Uptime figure which may be helpful.

 

View more options
Moderator

@bLaZeR666_uk Have you received any updates on your connection from the team at all? If you still need any assistance, please drop us a message on Facebook or Twitter and we'll be happy to check on the latest progress of this for you. We can also complete any checks or tests if needed on your line. 

By including your Community username as well as a link to your post from here, you won't need to write out your query again 👍

View more options
3: Seeker

I have exact problem too. Been 6 days now. Devices wont connect. Contacted Vodafone 5 times and they say everything is ok. It is clearly not ok. Tonight my laptop, desktop, mobile phone won't connect. I've had enough and want to leave...contract is another 18 months they say. Bad service. Was fine before last thursday.  Really unhappy,  cross, sad, mad

View more options
3: Seeker

In the end after 7 days of Vodafone "TESTS" Openreach came round, found an error on my line and re-connected me to another line in the switch/junction box.

 

Appreciate that this problem is not VODAFONES fault, but what they are at fault for is taking a week to sort the issue out.

 

I have all sorts of devices that rely on internet from my lights to heating. CCTV to remote storage. 7 days is unacceptable IMHO seeing as VODAFONE actually did nothing except waste 7 days saying tests were being done.. A test can be done in an instant. In Fact I called VODAFONE myself after they failed to get back to me, on day 7. The support person then did a test whilst I was on the line, hey presto.... oh there is a fault on your line that requires a engineer... Really....REALLY!!


Overall not impressed with VODAFONE's customer service. The whole process of reporting a fault is a total bind from the initial contact with the first customer support in itself is a nightmare, getting you to reset the router unplug this unplug that.. well I don't want to reset the router as it takes me ages to set back up to the way I want it.. just do a line check FIRST 

 

1 out of 10 VODAFONE.. 

 

 

View more options
3: Seeker

Were you able to connect any devices during the 7 days? My problem now is that some connect, whilst others will not. Yesterday afternoon I managed to get everything to connect, but by evening computers and my phone would not connect and still wont. 

View more options
3: Seeker

Intermittent connections.. no change.. just constant disconnections and reconnections 

 

Its all working after a repair to my phone line.

View more options
3: Seeker

Ok, thanks. Sometimes no devices connect, sometimes only a few. I cannot get any computers to connect right now, nor phones. I'm sick to death of it. They try telling me to contact manufacturer of my devices!!!! Really regret going with Vodafone now.  

View more options
13: Advanced Member

@bLaZeR666_uk wrote:

In Fact I called VODAFONE myself after they failed to get back to me, on day 7. The support person then did a test whilst I was on the line, hey presto.... oh there is a fault on your line that requires a engineer... Really....REALLY!!


I found the same, Vodafone do absolutely nothing except when you phone them. I suspect the 2nd line are too busy constantly taking phone calls and dealing with the immediate problem that they never get around to those that are in the "queue".

View more options