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I have been having major issues with my BB connection for the last 5 days. Its been reported but vodafone say there is nothing wrong with my line!
I have not changed anything or installed anything new.
Vodafone say they are investigating it and will take another 72hrs ! (thats after a initial 72hrs of them absolutely fixing nothing).
I have reset the router, disconnected it.. opened the phone socket and plugged into the master socket
Anyone got any ideas? - Also I am looking at replacing the Vodafone router.. any good replacements for it, as I find the thing far too slow when you are configuring it or checking settings etc....
Every 10-30 mins or so I just loose connection. I have checked the router logs and its all nonsense to me I have a section here:
The "DROP" is a disconnect of a device/computer not a line down, for example 141.212.123.xxx is a university in the USA, https://db-ip.com/all/141.212.123
On the status page there should be an Uptime figure which may be helpful.
@bLaZeR666_uk Have you received any updates on your connection from the team at all? If you still need any assistance, please drop us a message on Facebook or Twitter and we'll be happy to check on the latest progress of this for you. We can also complete any checks or tests if needed on your line.
By including your Community username as well as a link to your post from here, you won't need to write out your query again 👍
I have exact problem too. Been 6 days now. Devices wont connect. Contacted Vodafone 5 times and they say everything is ok. It is clearly not ok. Tonight my laptop, desktop, mobile phone won't connect. I've had enough and want to leave...contract is another 18 months they say. Bad service. Was fine before last thursday. Really unhappy, cross, sad, mad
In the end after 7 days of Vodafone "TESTS" Openreach came round, found an error on my line and re-connected me to another line in the switch/junction box.
Appreciate that this problem is not VODAFONES fault, but what they are at fault for is taking a week to sort the issue out.
I have all sorts of devices that rely on internet from my lights to heating. CCTV to remote storage. 7 days is unacceptable IMHO seeing as VODAFONE actually did nothing except waste 7 days saying tests were being done.. A test can be done in an instant. In Fact I called VODAFONE myself after they failed to get back to me, on day 7. The support person then did a test whilst I was on the line, hey presto.... oh there is a fault on your line that requires a engineer... Really....REALLY!!
Overall not impressed with VODAFONE's customer service. The whole process of reporting a fault is a total bind from the initial contact with the first customer support in itself is a nightmare, getting you to reset the router unplug this unplug that.. well I don't want to reset the router as it takes me ages to set back up to the way I want it.. just do a line check FIRST
1 out of 10 VODAFONE..
Were you able to connect any devices during the 7 days? My problem now is that some connect, whilst others will not. Yesterday afternoon I managed to get everything to connect, but by evening computers and my phone would not connect and still wont.
Intermittent connections.. no change.. just constant disconnections and reconnections
Its all working after a repair to my phone line.
Ok, thanks. Sometimes no devices connect, sometimes only a few. I cannot get any computers to connect right now, nor phones. I'm sick to death of it. They try telling me to contact manufacturer of my devices!!!! Really regret going with Vodafone now.
In Fact I called VODAFONE myself after they failed to get back to me, on day 7. The support person then did a test whilst I was on the line, hey presto.... oh there is a fault on your line that requires a engineer... Really....REALLY!!
I found the same, Vodafone do absolutely nothing except when you phone them. I suspect the 2nd line are too busy constantly taking phone calls and dealing with the immediate problem that they never get around to those that are in the "queue".