DLM (Dynamic Line Management) with FTTP (Fibre To The Premise)??

[Ronthechippy]

New to Vodafone, 100Mb contract over FTTP . Came from BT.

Stable speed with BT from day 1 at 95% of contract speed.

Been with Vodafone for a week. Speed at between 40Mbps and 60Mbps. Chat help line insists this is due to DLM during first 10 days after connection.

Questions are:

Is DLM used/required for FTTP installations?

Have Vodafone got something wrong here?

Cheers

Ron

[Ronthechippy]

Many thanks for all your replies. Very helpful.

Griping is not normally something I do....so here goes! 

There is a bottom line here....buffering on the TV (connected by ethernet cable). This is something from the dial-up days!

AND....a customer support line (.... from a telecoms provider) that was so poor, volume was extraordinarily low, I could hardly hear what the operator had to say AND he never phoned back when he said he would in an attempt to improve the line quality.

One can only be suspicious about what Vodafone are up to, whatever it is it isn't good. This level of service and customer support is not something I've seen before. Quite frankly they are simply not worth bothering with. 

If nothing changes in the next couple of days then I expect we'll find a better alternative.

If you have any further suggestions then please let us all know.

Cheers

Ron

[Gemma]

@Ronthechippy - I’m sorry that you’ve had this experience when you’ve contacted us, and I can see why it hasn’t given you the best impression of our service.

My team can run some checks on your line. Please reach out to us on Social Media.

[Ronthechippy]

OK, so here's the update.

Finally......finally got it fixed.

After crawling my way through layer after layer of the customer service department, listening to all sorts of implausible explanations and given tasks to do, which mainly involved being fobbed off and taking screen grabs of speedtest results...yawn, I got to the "Technical support" layer. Air to breathe at last!

Initially I was very sceptical (not surprising) but soon found out that I was actually speaking to a member of this team who actually seemed to know what was going on and was quiet articulate to boot.

Without too many boring details here's what came from this long discussion:

100Mbps was coming down the fibre from day 1 of the contract.
DLM is definitely for FTTC connections and NOT FTTP.
The problem must be with my internal wiring/installation or Openreach's kit.

At the beginning of the contract I'd had a good look at my cables, plugs, and sockets etc and all looked fine.

BUT....I hadn't checked the connections to the ONT. The fault was here. The socket on the ONT where the router plugged in had gone bad, it was intermittent/contaminated and would go open-circuit if touched.

Solution was either to get Openreach out to replace the ONT (could be a long wait) or try cleaning the contacts in the socket and on the plug (done this sort of thing before!!). Tried the latter and no surprise it was an instant cure, 105Mbps and still working after 24 hours....time will tell. Sigh of relief!

So, many thanks for all the replies and I hope that this posting is of some use to others in a similar position.

Cheers

Ron

[Jayach]

Glad it's now working for you. I must say that is a very unexpected result, RJ45 connections are usually very reliable.

It's also a surprise to find there is someone in Vodafone who has a clue about broadband, I've never managed to find anyone.