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Broadband connection

Errors in my system log

iTzGriggs
2: Seeker

Been having a little issue with my connection recently, the internet never fully cuts out but sometimes it seems like it has disconnected for a split second and this happens every minute or so which can be annoying when trying to watch videos. I have put an error log below showing all the red errors that keep popping up.

Any help is appreciated.

Date Time Category Severity Log Details
23.01.2021 15:21:17 system Info PROT_TRACE: LAST STATE: <Inform>
23.01.2021 15:21:17 system Info PROT_TRACE: Effective retry wait time 13
23.01.2021 15:21:17 system Info PROT_TRACE: Max retry wait time 13
23.01.2021 15:21:17 system Info PROT_TRACE: Min retry wait time 12
23.01.2021 15:21:17 system Info PROT_TRACE: Nb of retries 816492
23.01.2021 15:21:17 system Error PROT_TRACE: Transaction failed, closing connection.
23.01.2021 15:21:17 system Warning CONNECTION: Too many AUTHENTICATION FAILURES CPE -> ACS.
23.01.2021 15:21:17 system Info CONNECTION: < HTTP code 401
23.01.2021 15:21:17 system Info PROT_TRACE: > Inform (1 BOOT, 2 PERIODIC, 4 VALUE CHANGE)
23.01.2021 15:21:17 system Info PROT_TRACE: ConnectionRequestURL updated to ##~## 
23.01.2021 15:21:17 system Info UBUS_CLIENT: external IP address is 84.69.197.200
23.01.2021 15:21:16 system Info CONNECTION: < HTTP code 401
23.01.2021 15:21:16 system Info PROT_TRACE: > Inform (1 BOOT, 2 PERIODIC, 4 VALUE CHANGE)
23.01.2021 15:21:16 system Info PROT_TRACE: ConnectionRequestURL updated to ##~##
23.01.2021 15:21:16 system Info CONNECTION: Connected to server, starting transaction.
23.01.2021 15:21:16 system Info UBUS_CLIENT: external IP address is ##~##
23.01.2021 15:21:16 system Info CONNECTION: Connecting to server retry 816491.
23.01.2021 15:21:16 system Info PROT_TRACE: Events are waiting, need to contact ACS
23.01.2021 15:21:03 system Info PROT_TRACE: LAST STATE: <Inform>
23.01.2021 15:21:03 system Info PROT_TRACE: Effective retry wait time 13
23.01.2021 15:21:03 system Info PROT_TRACE: Max retry wait time 13
23.01.2021 15:21:03 system Info PROT_TRACE: Min retry wait time 12
23.01.2021 15:21:03 system Info PROT_TRACE: Nb of retries 816491
23.01.2021 15:21:03 system Error PROT_TRACE: Transaction failed, closing connection.
23.01.2021 15:21:03 system Warning CONNECTION: Too many AUTHENTICATION FAILURES CPE -> ACS.
23.01.2021 15:21:03 system Info CONNECTION: < HTTP code 401
23.01.2021 15:21:03 system Info PROT_TRACE: > Inform (1 BOOT, 2 PERIODIC, 4 VALUE CHANGE)
23.01.2021 15:21:03 system Info PROT_TRACE: ConnectionRequestURL updated to ##~##
23.01.2021 15:21:03 system Info CONNECTION: Connected to server, starting transaction.
23.01.2021 15:21:03 system Info UBUS_CLIENT: external IP address is ##~##
23.01.2021 15:21:03 system Info CONNECTION: Connecting to server retry 816490.
23.01.2021 15:21:03 system Info PROT_TRACE: Events are waiting, need to contact ACS
23.01.2021 15:20:52 system Info PROT_TRACE: LAST STATE: <Inform>
23.01.2021 15:20:52 system Info PROT_TRACE: Effective retry wait time 12
23.01.2021 15:20:52 system Info PROT_TRACE: Max retry wait time 13
23.01.2021 15:20:52 system Info PROT_TRACE: Min retry wait time 12
23.01.2021 15:20:52 system Info PROT_TRACE: Nb of retries 816490
23.01.2021 15:20:52 system Error PROT_TRACE: Transaction failed, closing connection.
23.01.2021 15:20:52 system Warning CONNECTION: Too many AUTHENTICATION FAILURES CPE -> ACS.
23.01.2021 15:20:52 system Info PROT_TRACE: ConnectionRequestURL updated to ##~##
23.01.2021 15:20:52 system Info UBUS_CLIENT: external IP address is ##~##
23.01.2021 15:20:52 system Info CONNECTION: < HTTP code 401
23.01.2021 15:20:52 system Info PROT_TRACE: > Inform (1 BOOT, 2 PERIODIC, 4 VALUE CHANGE)
23.01.2021 15:20:51 system Info PROT_TRACE: ConnectionRequestURL updated to ##~##
23.01.2021 15:20:51 system Info CONNECTION: Connected to server, starting transaction.
23.01.2021 15:20:51 system Info UBUS_CLIENT: external IP address is ##~##
23.01.2021 15:20:51 system Info CONNECTION: Connecting to server retry 816489.
23.01.2021 15:20:51 system Info PROT_TRACE: Events are waiting, need to contact ACS
23.01.2021 15:20:39 system Info PROT_TRACE: LAST STATE: <Inform>
23.01.2021 15:20:39 system Info PROT_TRACE: Effective retry wait time 12
23.01.2021 15:20:39 system Info PROT_TRACE: Max retry wait time 13
23.01.2021 15:20:39 system Info PROT_TRACE: Min retry wait time 12
23.01.2021 15:20:39 system Info PROT_TRACE: Nb of retries 816489
23.01.2021 15:20:39 system Error PROT_TRACE: Transaction failed, closing connection.
23.01.2021 15:20:39 system Warning CONNECTION: Too many AUTHENTICATION FAILURES CPE -> ACS.
23.01.2021 15:20:39 system Info CONNECTION: < HTTP code 401
23.01.2021 15:20:39 system Info PROT_TRACE: > Inform (1 BOOT, 2 PERIODIC, 4 VALUE CHANGE)
23.01.2021 15:20:39 system Info PROT_TRACE: ConnectionRequestURL updated to ##~##
23.01.2021 15:20:39 system Info CONNECTION: Connected to server, starting transaction.
23.01.2021 15:20:39 system Info UBUS_CLIENT: external IP address is ##~##
23.01.2021 15:20:39 system Info CONNECTION: Connecting to server retry 816488.
23.01.2021 15:20:39 system Info PROT_TRACE: Events are waiting, need to contact ACS
23.01.2021 15:20:29 firewall Warning [10223971.704000] DROP(src wan)IN=pppoe-wan OUT= MAC= src=##~##
23.01.2021 15:20:27 system Info PROT_TRACE: LAST STATE: <Inform>
23.01.2021 15:20:27 system Info PROT_TRACE: Effective retry wait time 12
23.01.2021 15:20:27 system Info PROT_TRACE: Max retry wait time 13
23.01.2021 15:20:27 system Info PROT_TRACE: Min retry wait time 12
23.01.2021 15:20:27 system Info PROT_TRACE: Nb of retries 816488

[MOD EDIT: This post has been edited to remove personal information, please see Community Guidelines]

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3 REPLIES 3
MarkD
Moderator

Hi @iTzGriggs, thanks for your message on the Community and thanks for the error logs. We see the logs, however, when you're watching videos, do you notice the drops? Can we also take a little more information from you: 

- Are you on the Super Fast or GigaFast service? 
- How long has this been happening for?
- Any particular times in the day / week where its worse than others? 

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iTzGriggs
2: Seeker

Hi Mark,

We are on the superfast and get roughly 70mb downloads which is fine. I'd say it started happening in the past week or so because I never noticed anything till that point and it just seems to be a constant error log every minute or so with the same errors no matter what day. 

Thanks

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Tash
Moderator

OK, thanks for letting us know @iTzGriggs. So we can take a closer look into your connection and what may be causing these brief dropouts with your connection, please can you pop us a message on Facebook or Twitter? We'll then be able to take your details securely to run further checks and tests on your line if needed.

Please include your Community username along with a link to your post when messaging us on social media - you then won't need to write out your query again and we can start straightaway 😀

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