Essentials Broadband Can't Re-register

[bar72]

Hi, so had the essential package which expires tomorrow.  Been trying to re-reister here: https://www.vodafone.co.uk/broadband/essentials-broadband for 3 days now.  Filled out for and every time I submit the form, website crashes without submitting the form.

Used the chat bot a couple of times now and speaking to an advisor and was told "just keep trying" which they were told to do by a manager?

Getting fed up now, all I want to do is keep a contract going and no one seems bothered?

As I'm liable for a £30 a month package from tomorrow, should I just get onto uswitch and head elsewhere?

I'm not working at the minute, have mental health issues and can do without having to jump through hoops when all I want is to click on a box that lets me continue with another years contract.  Not difficult, is it?

[bar72]

So eventually got through to someone on the TOBi chat bot called Manish.

10/10 to him as he offered to fill the form out for me at his end.  I've also had a conformation email to say thanks for applying so appears to have been submitted.

We shall wait in hope that everything goes through.  How hard would it be to simply offer a "no change" radio button to click at end of contract message / email to renew it, as is, for another year.

Anyway, thanks @Janey for putting me in correct direction.

[Janey]

Thanks for the updat @bar72 ! I'm really glad to see you've managed to speak with someone to get this sorted.

Your feedback is really appreciated too, I'll make sure I get it passed on. 

[bar72]

No, it's now the 19th January and still not heard back.  Moved supplier to Sky Broadband now.

[bar72]

Now, it's now the 19th January and still not heard back. Moved supplier to Sky Broadband now.