FULL fibre 2 problems.

[JayJayItWasMyNa]

I have ongoing connection problems with my broadband since i bought it in June. I have talked to Vodafone countless of times and they haven't offered me any good solutions, just gave me 2 boosters which did nothing I've even moved them all around the house and put them in good areas and the connection still drops! Although i do have to add that downstairs everything works fine, it's just the whole 2nd floor i can't manage to get a good connection. I'm hoping someone can at least offer me some decent help on here because i'm going crazy over this issue!

[Jason]

Hey @JayJayItWasMyNa. It's disappointing to hear that you've been experiencing issues with your home broadband connection since last June. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone. 

Generally speaking, with our Vodafone Pro plans, you’ll receive a WiFi Guarantee. We’ll send you 1 WiFi Booster to extend your network throughout your home. We’ll send you up to 2 more WiFi Boosters to resolve your WiFi blackspots. If you’re still not experiencing whole home WiFi, we’ll let you leave your contract for free – guaranteed. This means no charges if your service isn’t working as it should.

To check your WiFi performance, contact the WiFi Xperts on 0333 3040 191 or 191 from Vodafone Mobile. The WiFi Xperts will make a few checks on your Broadband line, and check your WiFi performance.