We have had fibre broadband for about 8 months. Faultless. Until Monday.
The service dropped out. All lights on the back of the router off. Front would flash blue for a bit red for a bit and it might connect for a few seconds. If it did the WiFi light came on. Then flashing red internet. Then green. Then phone would follow.
on the phone to Vodafone. Lots of tests and inane requests to confirm xyz. It slightly recovered. Dropped again. On my 3 hour of calling they sent a new router.
That arrived. Did not connect. On the phone. They got it going. Dropped. Call back. Some flag is missing. We reset the box. Eventually it works.
until it drops.
on the phone for hours. They send open reach even though their system says all is well. He can find no fault but changes the ont anyway. a few hours later. Off again.
the ons has 4 lights. Service failure if always off. The lan light is off if I havd no internet and on if I do have internet.
on the phone again tonight they are now sending another Openreach engineer who they claim will deal with Vodafone kit ( I am sceptical ).
on one of my many phone calls one guy in the U.K. said the blue flashing light was a box reset. Red was looking for internet. So something was forcing a reset. Bear in mind this is the second router so another fault is unlikely.
he had me take the router off the ups and put into the wall. No change. There was a new Poe router in the rack. Turning that off seemed to make it work ( I thought ). So I took it out and sent it back via Amazon. It must have been luck as no change. Cables to the ons changed.
so now I have all new kit. Open reach who say there is no problem.
he suggested either an authentication issue or a cp link isssue ( don't know what this is ) both of which are down to Vodafone.
sorry for the long post but without all the info helping will be tricky.
any more ideas ?
