Had a phone call this morning from Vodafone level 2 support.
To be fair, was within the promised 48 hrs since my original support chat where I requested escalation to level 2 support as no solution was reached.
I had great difficulty in understanding the support agent, I would say he was Filipino, suppose location could have been anywhere, I was embarrassed asking for so many repeats, he must have thought I was deaf😊
As per the previous chat line encounter, the agent was totally obsessed with Wi-Fi (must be the flavour of the month), concluded that there was definately not a network issue and I had too many Wi-Fi devices connected to the hub, advised removal of as many as possible?
I tried to steer him towards DNS server selection on the hub, he was adamant that it should be left on auto and stated it was absolutely nothing to do with the issue in hand.
Didn't seem to know anything about Cloudflare or Google DNS servers!!
To be honest, I didn't try to argue, felt there would have been no point!
The kindest think I can say about the VF level 2 agent, he was very polite as indeed I was with him at all times, after all it's not his fault he is in such a position, likely very poorely paid and certainly under trained.
With my short experience with Vodafone, on line for less than a week, it's beginning to look very much like VF's support is living up to it's reputation😒
However, on the positive side, I have had great support from this forum where the patrons technical knowledge is without doubt superior to the support agents I have encountered to date, a big thank you to all concerned.
