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Broadband connection

Gigafast near constant drops

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2: Seeker

Hello, so this is going to be a long one. 

I recently had Gigafast internet installed, around 2/3ish months ago. As soon as it became available in my area, I jumped on board with the 900/900 line. 

Everything was amazing for the first month or so (except the installation, they've done what I would class as quite a poor job, the cables are messy and they left rubbish behind after finishing). But the internet itself was great, and I made great use of the speeds. 

It was at this time, 1 month in, that things went downhill. I started to experience full connection drops, with the Ethernet light on my ONT going off, and my router freaking out. I presumed it was a router issue, reset it, and expected it to resolve itself. It didn't. 

 

For the next week, I experienced completely random, but very frequent, full line drops, which is unbearable. I reset my router multiple times, including full reset to factory settings. I reset my ONT. I changed ALL cables with higher quality CAT 7 shielded, and I moved devices away from any power cables, and made sure everything was plugged into the wall. Was still having drops. The drops themselves seem completely random, and can happen over and over for large periods of time, or I can go a few days without one...

 

So I got in contact with the Vodafone Gigafast team. I've had engineers come round multiple times, each time with a shrug of the shoulders and a "it should be working". I've had my router replaced, various tests ran, all of my devices disconnected and more. Still no improvement.  

After about a month of this, I pushed and eventually managed to get my ONT replaced. At this point, every diagnostic I can think of has been tried, and ALL of the hardware has been replaced. I thought it would get better, and it did, or so I thought. 

 

Now, it has started happening again, about a week after having my ONT replaced. I've almost given up with Gigafast completely. What more could be going wrong? Having my internet drop CONSTANTLY is ridiculously stressful, and I'm half tempted to cancel, demand a full refund for the months I've paid for and move back to BT. It might be much slower, but at least it actually FUNCTIONED. 

 

So my question is, is anyone else having similar problems? Does anyone have any idea what it might be? Any suggestions on how to try and resolve this? I'm willing to try anything at this point, I'm beyond fed up of this. 

Thank you in advance for any help! I'm really hoping I can get this sorted as I will miss the speeds if I have to move elsewhere. 

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2 REPLIES 2
Moderator
Moderator

Thanks for getting in touch @WLSN - it's disappointing to hear about these drops and nothing should be holding you back like this.

We'll need to access your account to help get you up and running correctly - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

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2: Seeker

Hello WLSN,

 

Did you ever get anywhere with this?  I had gigafast (200mbps) installed about a month ago. All was great for the first 3 weeks and then in the past week devices keep struggling to connect and the router keeps resetting itself completely at random times for absolutely no discernible reason. 

There's no doubt the speeds are as promised when it works but slower consistency would be preferable to random availability! 

Hope there's a less laborious fix for this that what your post says you've been through!

 

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