Help and advice

[Mrblobby1]

Who can I turn too. I had broadband fibre installed Wednesday. Engineer drilled through electrical wiring in the wall. An emergency electrian was called out. Electrician restored the electric but had to cut into the wall to remove damaged wires and replace a plug socket to a different place on the wall. Still got holes in the walls where the plaster was cut out and old socket was. No show from the plasterer as agreed. I still have no internet after installation and in total I have spent over 28 hours on the phone to Vodafone in the past 5 days on hold and no one answers. I get a call from staff saying there going to transfer me to a department who can help. Today this as happened and a this moment in time I've been on hold 2 hours 18 minutes. This is the 8th time in 5 days. I feel like I'm in a concrete box being tortured with the same music repeating over and over. I need advise where I can take this without being put on hold again. Please 

[Mrblobby1]

We are now on 2 hour 39 minutes on hold. Grrrrrrrrrrrrr

[Mrblobby1]

Update, after nearly 3 hours on hold, someone speaks to me then the phone drops.

Lucky he kindly returned my call. 

Now he puts me on hold again.

Someone send me some luck please. Frustration is above top level now. 

I feel like I'm reading a comic strip.

[Mrblobby1]

Update- was transferred to another team, who as now put me back to the tech team which is the 3 hour hold team. I am loosing the will to live. Today I have spent in total of over 5 hours on the phone, spoke to 2 people to be put back to start in the same queue I was in over 5 hours ago.

[CrimsonLiar]

If you continue to get nowhere I would suggest speaking to a solicitor!  And remember to log all your incurred costs!

[Mrblobby1]

Update- 52 hours on hold in 6 days. I want paying wages for this xxxx. Next call is ombudsman. Current advisor says you should only be 10 minutes on hold to the fibre team, it's been 1hour 56 minutes and still holding. Still no reply from openreach to repair the damages to property. 

[MarkD]

Hi @Mrblobby1, it doesn't sound like you're having the best experience trying to get this sorted. Please send our dedicated broadband team a message on Twitter or Facebook, the contact details can be found here. The team will be able to check what has been advised so far and what the next steps are, when you do message, please include your Community username or a link to this thread.