High latency for the past couple of evenings

[DoctorHeadlock]

I've been experiencing high latency on Vodafone's FTTP for the past couple of evenings, usually starting about the same time ~6pm and then going back to normal around ~11pm. It will spike up to around 160ms rather than the normal 10ms it's supposed to be. Support won't help me because the connection is technically stable, and I'm using my own router (Ubiquiti UDM Pro). Anyone able to provide any insight?

[Cynric]

@DoctorHeadlock That's prime time. It's likely to be VF's load balancing at work. Which gateway are you connecting to?

[DoctorHeadlock]

No idea. How do I find out? Also weird how this has only just become a problem. Vodafone refuse to accept that this is a problem their end rather than mine and it's super frustrating.

[superleeds]

Do a trace route to the bbc website, I think the first hop after your router will show the IP of the DC/gateway you're going through.

[Cynric]

@DoctorHeadlock The thing is it may, or may not, be VF, Open Reach, City Fibre and any other player in the national infrastructure. There's a huge amount of new connections being rolled-out replacing FTTC (copper wire to the home) at the same time as everyone wanting Wifi 6/6E and mobile 5G latest shiny toy too. 

I'm an old **** and remember the "luxury" of V21 dial-up at 300 bits-per-second 🙂 

[HJ55]

I have had the same issue. First noticed it on Friday, latency shoots up at 7pm, everything else okay just the latency really bad. Spoke to vodofane and told me that I need to move my router. Which I haven't as it’s absolutely fine during the day, they are sending me a booster but I don’t think it’s going to make any difference. Super frustrating though 

[SV2]

8PM hits and pings hitting 160/170, vodaphone ignoring the issue

[superleeds]

Big time.

[superleeds]

Another update following my 1 star reviews of City Fibre and Voda on Trusted Reviews:

Hello , thank you for your review , we are sorry to hear of your experience . The issues you are describing were outside of our full fibre network and have now been resolved. We have sent you a request via TrustPilot, could you please respond to this so that we can talk with you directly.

Positive feedback for once that does acknowledge the issues. Might be too soon to call but usually at this time, I see my Quality Monitor spiking and it isn't today. FINGERS CROSSED!