High latency - new full fibre 910

[superleeds]

Hello,

I'm suffering from really high pings and it's making online gaming difficult. I'm new to this service and voda so if anyone could advise what is happening that would be appreciated please.

Here's my trace route to bbc and it looks like I am connected to my local DC (Leeds) but the pings to it are really high. 

Tracing route to gtm-live.pri.bbc.co.uk [212.58.236.1]
over a maximum of 30 hops:

Tracing route to gtm-live.pri.bbc.co.uk [212.58.235.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms  [192.168.1.1]
2 121 ms 99 ms 107 ms 90.246.0.1
3 112 ms 112 ms 121 ms 63.130.172.37
4 * * * Request timed out.
5 * * * Request timed out.
6 114 ms 122 ms 121 ms 132.185.254.217
7 137 ms 128 ms 134 ms 132.185.254.14
8 143 ms 141 ms 133 ms ae1.pr01.eqsl.bbc.co.uk [132.185.249.13]
9 133 ms 134 ms 136 ms 132.185.249.71
10 168 ms 121 ms 114 ms 212.58.235.1

Thanks (in advance) for taking a look.

[superleeds]

Yes me too but, cynically, it is 11pm mate. I'm just hoping they fixed it when we went down.

[Leeds910fibre]

Ping at 7 , download over 600 and upload over 700 - hope its not just that everyone has given up and gone to bed, hopefully tomorrow night will be better ....

[superleeds]

Fingers crossed!

[superleeds]

Another update following my 1 star reviews of City Fibre and Voda on Trusted Reviews:

Hello , thank you for your review , we are sorry to hear of your experience . The issues you are describing were outside of our full fibre network and have now been resolved. We have sent you a request via TrustPilot, could you please respond to this so that we can talk with you directly.

Positive feedback for once that does acknowledge the issues. Might be too soon to call but usually at this time, I see my Quality Monitor spiking and it isn't today. FINGERS CROSSED!

[Leeds910fibre]

all good so far here but will check later around 8pm as that's when it was at its worst...

[SV2]

900 up, 900 down and a ping of 9 here, I would normally of been seeing gradual ping spikes up here as it rolls into 7/7:30.

real test is 8pm to 10pm. i was on 180 ping on tarkov during these times EVERY night since last weeks downtime, praying this is resolved.

[Leeds910fibre]

8:30pm and still good and stable here, starting to think its fixed now  

[superleeds]

Ah you jinxed it!! 🤣

[TeaBi]

8:37pm and everything is completely fine on my end. It seems this ordeal is over.

I would like to say to everyone talking here that it has been a pleasure speaking with you all and that it's great to see people come together to help report and solve the issues.

Best of luck to everyone and let's all enjoy our working broadband together 👍🏼

[superleeds]

What will we do during the evening now though?! 😂