Home broadband not connecting to Sky Q

[nezcoops]

For the last week my broadband hasn’t connected to my Sky Q box. I have tried re establishing the connection but without any look. Wait times on the phone are over an hour. Googling the problem suggests router may need a firmware update but unsure and if so unsure how to do this. Sky say it is an issue with the router rather than their Q box, any help much appreciated 

[DaneB]

Hey @nezcoops, can you please drop us a message on Twitter or Facebook so we can look into getting connected to your Sky Q box?

[nezcoops]

It’s all sorted now, the wife had blocked the Sky boxes to boost WiFi signal whilst working from home!!!!!!

[Ash194]

Blocking stuff certainly won't boost signal but will save bandwidth. Might have been easier if she just asked you to not watch sky 🙂