Hey there @Delm - In regards to the Apple TV, all information regarding being eligible for the promotion and claiming can be found here. Scroll down to the bottom and see our T&C's for the deal.
I understand how important it is to have a stable connection, especially now. Is your Sky TV connected via WiFi or wired connection to your router?
Have you tried connecting your router directly to the test socket?
If you would like us to check your account and run some tests on your Broadband line, please drop us a DM on social media. Make sure to include a link back to your forum post and your landline/account number.
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