Internet connection stops intermittently

[DrFilippas]

Hello all,

I moved to a new address end of December and took my Vodafone broadband with me.

It was supposed to go live beginning of January but it never happened because Vodafone had messed up my order.

Fast forward to end of January, my internet was set up and running, all ok so far. I don't get the speeds I used to as in my previous address but that's fine since I was happy with Vodafone.

However, since Sunday I've noticed that the internet will be cut out for a few seconds for no reason. I noticed it on Sunday when I was playing a video game online and then again yesterday when I was browsing Facebook on my iPhone and videos would play for a short time and then buffer, waiting to load.
I ran a broadband test this morning to see what's wrong and it was confirmed that my internet stops intermittently. The guide suggested to connect to the test socket and give 24-48 hours to see what's the problem. If it's confirmed that cabling is the issue then Vodafone will arrange to send an Openreach engineer to fix it.

I've read a few posts in here and they suggested to split the Wi-Fi channels 2.4/5 GHz or change to a 3rd party router and see if these eliminate the issue

What would you recommend? I already have enough of dealing with Vodafone issues, I just want to enjoy uninterrupted internet.

Many thanks!

[DrFilippas]

So quick update, I called Vodafone support a couple of hours ago and they confirmed that the broadband line drops intermittently. I spoke with a helpful and kind agent and she told me that she raised the issue with the higher technical support team and they will investigate further.

I just received a text message from Vodafone that an Openreach engineer will investigate and try to resolve the issue within 3 working days.

[Cynric]

.@DrFilippas

That sounds good, hopefully they will keep to the promised date.

[DrFilippas]

@Cynric Yes, I really hope so. Will let you know.

Thanks again for your suggestions!

[CrimsonLiar]

Regards the BQM: Every time your line drops, when it comes back up it's likely that the WAN IP address has changed.  So, not only do you need to have the router ping-able on the WAN port, but you need to set up a DDNS on the router and have the BQM use that address.  Otherwise, as soon as your WAN IP changes the BQM shows 100% packet loss (or someone else's IP-BQM).

[clint_flick]

Hi

The BT site gave this ....

PING  12  Ms  DOWNLOAD  74.56  Mbps  UPLOAD  18.82  Mbps

A real ping gave this ....

Pinging 13.107.4.52 with 32 bytes of data:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 9ms, Average = 9ms

SpeedTest by OOKLA gave 10 ms and similar speeds.

and YES the BT checker is down.