Internet off again

[JOHNCJOHNSON]

Our internet was off yesterday for around 6 hours, seems to be national issue, this morning it's off again saying connected but no internet, hopefully it's not going to last all day. What's going on Vodafone?

[Cynric]

@JOHNCJOHNSON 

Looking at https://downdetector.co.uk/status/vodafone/ it does not look like a repeat of yesterday's problem.

Have you tried anything such as restarting the router?

Are you on FTTC or FTTP?

Are you using the Vodafone router or another type?

[JOHNCJOHNSON]

We are using full fibre 500 plan with Vodafone router, ours went off around 8:30 I did try resetting it but was saying it 's connected but no internet. I have spoken with a engineer, he advised to monitor it.

I initially thought it was the router as our fibre was updated last week with a new box outside and wiring. If it's not up and running when I return from work I will try again.

[Cynric]

@JOHNCJOHNSON 

First place to look is always where the last intervention was, hope you get a result soon.