So the complaint is still ongoing, possibly the worst complaint process I’ve known however some self diagnosis;
- the router doesn’t ‘self-reset’ now I’ve plugged in the 4g backup dongle using a USB-A to USB-C cable I had hanging around. It’s clear the router may have a driver or power issue using usbc. Since plugging in usba lead the router hasn’t reset since
-the landline mid call disconnects have stopped. it was clear the usbc failure was resetting the router and it happened as there was a SIP call.
-The Broadband App now works after resetting the router and doing the setup from scratch . I turned off mobile data and used my Apple iPhone with wifi and Bluetooth only at startup and it paired with the router
-VeryMe rewards that never worked in the Vodafone app now worked after deleting, reinstalling and not using login but turning wifi off and using cellular connection only and skipping the login option. It obviously uses the sim to detect and approve rewards. After it activated it now works with wifi enabled too
the outstanding issues are discounts promised as part of a Vodafone Together option and complaints are in progress
