Landline reset with Ultra II router?

[JasonPC]

Hi, new Vodafone customer after years and years with BT.

The Ultra Hub I notice is reseting with status 'System Self' in the log every other day ONLY when my wife is chatting to her relative on the landline. The landline is typically used for around 1 hour every morning for check in calls. 

So it's either the hub resetting typically at 7.30am or the VOIP activity is causing a reset. When checking firmware etc, its the latest and memory is 66% and CPU around 10%.

Aside not being able to get the Vodafone Broadband app working due to a 'firmware' update splash screen, the overall 900mb service has been ok a majority of the time.

I wondered if anybody had troubleshooted a similar issue with router rest and VOIP activity

[JasonPC]

Still unstable with the Ultra Hub Pro II. Tech support today pushed firmware 22.1.0515-6269048 to replace 22.1.0515-6261033. The router has been self restarting every other day from being a once a week incident.

I immediately clicked 'check for latest firmware' in the admin menu and it overwrote 22.1.0515-6269048 with 22.1.0515-6261033 so put it back to its previous config. Luckily tech support on the call told me not to try the update option and pushed the newer firmware down to the hub again. 

I'm still seeing errors in the log but be interested to see what changes have been made to uplift the firmware from 6261033 to 6269048.

Now I wait one week to see if this stabilises.

[JasonPC]

Uptime since last reboot 8 days, 2 hours, 15 minutes and 24 seconds

The connection has been the most stable since install time months ago. Over 8 days without a reboot...on firmware 6269048.

[JasonPC]

10 days, 7 hours, 58 minutes and 51 seconds ! 

[Cynric]

@JasonPC  This is very promising. Hope it continues to stay stable. 

[JasonPC]

It's fair to say this firmware fix has stabilised my router. Its been running now;

13 days, 8 hours, 41 minutes and 51 seconds

[JasonPC · Accepted solution]

Its fair to say Vodafone Ultra Pro II, two extenders and 4G Backup is working and stable. With Pro II you get the SecureNet protection as well free of charge for the home broadband connection.

I originally moved from BT purely down to price and I thought I'd made a huge mistake. My fibre to premise has never been an issue since the day it was installed by Openreach and moving to Voda and having so many resets and problems was disheartening. 

Eventually though I have a stable firmware (still hundreds of errors in the logs but hey ho) and it now just works.

The fix was a new firmware version pushed to the router from the support team. It must have taken Voda quite a while to release the new firmware but its now stable.