Landline

[Sofi13]

I have just moved from virgin to Vodafone after a delay of a week I finally got my internet working yesterday  after alot of phone calls and not to mention the inconvenience 

My landline was connected on 6 august but since openreach connected a mastersocket none of my extension phone sockets work  has anyone else faced this problem and how did you solve this as i need to have those working again 

Many thanks 

[Jayach]

You most probably have the Mk 4 VDSL Filter, the home wiring will need to be connected to the removable face plate. See the Mk 4 instructions here:

https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides/downloads/NTE5C_Instru...

[clint_flick]

Hi

I assume the extensions are wired into the VM socket?

So any pictures could help.

And they may be needing re-routing.

[Evie]

Hey @Sofi13, I appreciate how important this is to get sorted! So that we can run some tests on your line could you drop us a message on social media 😊

Make sure to include a link to this thread and your landline/account number!

[clint_flick]

Hi

Just to re-iterate a point.....

If the extension sockets are, like mine were, connected to an NTL/VM wallbox then testing the line will not achieve anything towards getting them working.

Physically moving/re-connecting them to an OpenReach wallbox might.

Hence a picture or two to enlighten us.