Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Ripshod]

Maybe I'm looking at this too simply but surely IP allocation could be based on a client's actual postcode rather than Geolocation (which is being proved  to be ineffective) ? Certainly easier to do with a ready-to-go database on their system? 

Pre-caffeine comment! 

[guybag]

I'm with you all. Been on Vodafone Ultrafast 500 via Openreach since May this year, the first month was fine with 2-3ms ping to BBC and Cloudflare. As I live just a mile away (not even 2 miles!) from Manchester Science Park where Vodafone peers there, it makes perfect sense for my connection via the Manchester Gateway.

But since early July things changed, I'm now connecting to the London Gateway permanently no matter how I tried to reset the ONT/router. It makes me really frustrated with 10-14ms ping, we're on FTTP and how close I'm to the LINX Manchester and we all know the gateway is there!!

4 10 ms 10 ms 10 ms ae11-100-xcr1.hex.cw.net [195.89.96.1]
5 10 ms 11 ms 10 ms ae31-xcr1.ltw.cw.net [195.2.10.82]

[Ripshod]

Well, my account has been fixed and I have access to my account again.

Still haven't fixed my broadband though!

My IP geo-locates to Watford, speedtest.net thinks I'm in Manchester, yet vodafone think it's great to connect me via edinburgh!

Ironic that vodafone's own Ookla test locates me in the  Watford area. Vodafone using two different geo-location services? Unbelievable!! 

[Jayach]

Doesn't sound right if the two speed tests put you in different places. I'm sure the Vodafone branded test uses Speetest's location method..

[Ripshod]

It really would be easy to cheat those but these pics show the default servers I get when I go there. Take them with a pinch of salt.

[Jayach]

Have you tried in a different browser, in case something is cached?

[Ripshod]

Yep. Same browser, cache cleared. It's the same with my mobile on the wifi and that had a factory reset yesterday. 

[htyaH]

Took off the static IP and now the hops have changed but still high ping:

  9.|-- ae34-xcr1.ltw.cw.net (195.2.8.45)                               0.0%     3   70.3  70.7  70.3  71.0   0.4
 10.|-- ae8-xcr1.man.cw.net (195.2.9.98)                                0.0%     3   73.2  74.0  73.2  75.5   1.3

So the static IP does affect routing by making it more consistent, that's good to know

[Gerry_Atric]

---

@htyaH wrote:

Took off the static IP and now the hops have changed but still high ping:

  9.|-- ae34-xcr1.ltw.cw.net (195.2.8.45)                               0.0%     3   70.3  70.7  70.3  71.0   0.4
 10.|-- ae8-xcr1.man.cw.net (195.2.9.98)                                0.0%     3   73.2  74.0  73.2  75.5   1.3

So the static IP does affect routing by making it more consistent, that's good to know

---

Thanks, useful to know.

Even with a dynamic IP address, at least the routing was consistently going via London, until whatever someone at VF did to break the whole set up. It's very topsy turvy for some bizarre reason.

I wonder how @Amanda is getting on with her fact finding mission. Hoping to hear some positive news soon.

[Gemma]

@Gerry_Atric - @Amanda is out of the office today. We’ll be in touch when we’ve any updates.