Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Ripshod]

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@Anonymous wrote:

Now my speed test is being defaulted to Windstream - New York, with a 80ms. What is going on? 

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Nothing unusual then 😀

Still connected via Leeds I see, 

[Anonymous]

Suddenly latency is back where it should be!  6ms with an occasional 5ms.  So what has changed?  That's easy! My gateway 84.65.192.1 is at Walsall within 20 miles of my location, instead of being routed by Manchester or  Edinburgh. 

I find it troubling that routing is so fluid and with such variable outcomes. I will keep an eye on it. No doubt I will be back to 13ms soon! 

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms GT-AX11000-CBB0 [192.168.1.1]
2 2 ms 3 ms 3 ms 84.65.192.1
3 6 ms 6 ms 6 ms 63.130.105.110
4 7 ms 6 ms 6 ms 10.200.18.53
5 7 ms 6 ms 7 ms 90.255.251.37
6 7 ms 7 ms 7 ms 162.158.32.11
7 7 ms 7 ms 6 ms one.one.one.one [1.1.1.1]

Just to be sure! 

Tracing route to BBC.co.uk [151.101.64.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms GT-AX11000-CBB0 [192.168.1.1]
2 3 ms 3 ms 3 ms 84.65.192.1
3 6 ms 7 ms 6 ms 63.130.105.110
4 10 ms 10 ms 10 ms 90.255.251.119
5 6 ms 6 ms 5 ms 151.101.64.81

[da1e85]

I have noticed though around this time every night for an hour or so the Internet drops to around 50mbps and then picks up again Although now it's even lower

 

[Gerry_Atric]

I'm glad some of you have had your issue resolved.

As usual, no communications from Vodafone about any of this.

The complaints department had zero interest in passing me any information to help the rest of you still having issues, besides recommending that reports are made to technical support.

Like that did a fat lot of good when we all tried doing that! 

[Ripshod]

It's either very good luck, or staying active to keep us in the minds of the vodafone peeps on here. Shame your dealings with complaints came to nought, unless this is as a result of your complaint. See what happens over the next week. 

[Gerry_Atric]

They didn't confirm either way sadly, just said, oh it looks like your connection flipped. 

I hope it stays like this for the lucky ones, what an awful way to load balance connections. How about bolstering capacity at the nearest BNGs instead of sending people to another part of the country instead? VF aren't exactly short of a bob or two, they have plenty of money to waste money on corporate virtue signalling for 'good causes' that I for one do not care about. Businesses these days should deliver a service and do a good job at it, and stop wasting money with virtue signalling. 

[Anonymous]

I am not sure that any resolved problems are due to any deliberate action by Vodafone.  How long will I, in Coventry,  continue to have Birmingham/Walsall as the location of my gateway?  I feel that VF is so chaoticly embroiled in routing issues, that I could be routed via Edinburgh tomorrow and on 25ms. 

[Anonymous]

I've identified the moment on 21st September when my latency dropped to where it should be. It appears that VF brought about a connection break at 2.00 am, after which latency was lower. Given that I use my own router connected to the ONT box, so VF can't reboot it, I am wondering  how they execute that and who else will have benefitted, e.g. street, neighbourhood or the whole of Coventry. 

Then at 10.30 pm on 24th September,  I got this blip. I've  no idea what that is all about!

[n87]

Jumping on the bandwagon here, had GigafastPro900 service installed on the 30th August, speeds were initially fine but i've never had latency below 24ms. I then in my infinate wisdom requested a static WAN IP and as you can see from below it's trashed my speeds. Several chats so far to the WiFi experts who insist everything is fine and keep asking if i'm using WiFi to test. Looks like i'm connected to the Edinburgh gateway edbtn1-bng-c1(90.247.128.1) and i'm in Solihull West Midlands, so i appear to have two issues, both latency and poor speeds.

[Jayach]

@n87 

Being on the wrong gateway would certainly affect latency, but it shouldn't affect speeds.