Question regarding Vodafone internet

[AkhiMertail]

We haven’t had internet since Wednesday. It’s challenging to work from home with no internet. I have called Vodafone several times and they are unable to provide me with a clear update. They initially said it would be resolved within a day and they have been extending it. They now say they “might” fix it on Monday. I know they will provide a refund for the days with no service. We have a contract with them that expires in April 2021. Is there a consumer protection act here? For example, if there is no service for several days, could we get out of the contract?

[Farai]

Hey @AkhiMertail We’d be happy to help look into some compensation for you once the issue in the area has been resolved and we have a full timeframe of the issue in question, as well as how long it’s impacted you.

We'd also be happy to take a close look at the account and help you double check what's going on. So we can get the ball rolling, please drop us a message over on social media here 👍