R7000 router setup

[peejayen]

I am trying to get my Netgear R7000 router running on Vodafone fibre broadband.  I have acquired my network username and password and entered into PPPoE.  I have also set the VLAN to id 911, priority 0 but the router does not connect.  Am I missing anything?  Anyone else set up an R7000 successfully?

[Ripshod · Accepted solution]

I have the D7000. Are you using the Setup Wizard - the easiest way

Username needs to be in the format dsl*******@broadband.vodafone.co.uk

You're definitely with Cityfibre?

Contact support again, make sure they gave you the right details (1s Is and ls get mixed up as well as 0 and O) . Ask them to copy/paste, then you copy/paste into a text file. 

[peejayen]

Thanks Ripshod, I used this link (https://forum.vodafone.co.uk/t5/Other-broadband-queries/Gigafast-How-to-Guide-setup-a-Netgear-router...) to setup but your question re Cityfibre made me check.  I live near Nottingham and we have Openreach instead so I need different settings.  Any idea what they are or where I would find them?

[Jayach]

You will probably not need the VLAN, but if you do it will be 101.

[Ripshod]

For FTTC openreach use 101 for the VLAN ID. For FTTP VLAN ID should be disabled. 

[peejayen]

Vodafone support advised VLAN 101 but modem had still not registered on the network after about 15 minutes so out of ideas now.

[Jayach]

Just to confirm, you are on FTTP?

Other posters on here seem to have not needed to supply a VLAN on Openreach. Possibly the newer ONT's handle that.

As @Ripshod is using the same router on FTTP, and I am using the Vodafone router on FTTC, I shall have to let allow them to make any more recommendations

[Ripshod]

You're using a router to connect to an ONT on the wall? You've stated yourself that it's openreach, and you're using a router (no modem) so no VLAN ID.

The only time there's an exception is when you've upgraded from FTTC to openreach FTTP. For a few days your PPPoE and VLAN ID would stay the same until the new settings are activated. 

Does the vodafone router connect? 

[peejayen]

All good now thanks.  Having paid attention to the point about getting password characters correct, I went back to Vodafone support and determined that what I saw as a lower case "l" was in fact an upper case "I".  They looked identical in the font in the web chat.  They also told me to use VLAN id 10191!!!!  I ignored this and, as you said, because I am on FTTP no VLAN is required.  Just need to figure out how I get a landline now but that will be a separate post.

[Jayach]

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@peejayen wrote:

I  Just need to figure out how I get a landline now but that will be a separate post.

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Others seem to have managed it using a Grandstand ATA, and config files shared by another user (plus details Vodafone will give you with a bit of persuasion)

Landline phone with own router on FTTP - Community home (vodafone.co.uk)