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Connection disappears at night

RoDimensions911
2: Seeker
2: Seeker

Brilliant broadband service up until now. Connection disappears completely for hours at night - WiFi and wired connection.  Then reinstated again at around 5am - works perfectly on devices until 11pm … every night.  Connections all good (lights on router). 

likely diagnosis is cold external cable?

help!

1 REPLY 1

Jayach
16: Advanced member
16: Advanced member

If the lights on the router are normal, it should be working. Can you log in to the router and check the DSL status?