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Solution

SKY Q box randomly drop's the internet at peak times

gipjon
16: Advanced member
16: Advanced member

‎15-02-2021 09:49 PM

When I swapped from sky to Vodafone my SKY Q box started dropping the internet at peak times like a yo-yo . the good news is this is a easy fixed ,go to 

Setting 

Network connection 

Network setup 

Advanced setting 

Manual 

Change the DNS setting to 1.1.1.1 or 8.8.8.8

And that it's all sorted and working fine 

 

And this is going back quite some time ago and for a laugh today I swapped the DNS back to Vodafone and Vodafone still has the same problem with its DNS 

Come on Vodafone when are you going to fixs the problem with your DNS this has been going on for a long time . 

 

 

 

 

 

5 REPLIES 5

ct2
3: Seeker
3: Seeker

‎09-03-2021 12:05 PM - edited ‎09-03-2021 12:06 PM

@gipjon wrote:

When I swapped from sky to Vodafone my SKY Q box started dropping the internet at peak times like a yo-yo . the good news is this is a easy fixed ,go to 

Setting 

Network connection 

Network setup 

Advanced setting 

Manual 

Change the DNS setting to 1.1.1.1 or 8.8.8.8

And that it's all sorted and working fine 

 

And this is going back quite some time ago and for a laugh today I swapped the DNS back to Vodafone and Vodafone still has the same problem with its DNS 

Come on Vodafone when are you going to fixs the problem with your DNS this has been going on for a long time . 

 

 

 

 

 

Hi

Thanks for your post with details on how to solve the Sky Q Issue.

 

I am looking at switching to Vodafone Broadband from Sky Broadband. After you changed the DNS settings did the Sky Q box work without any problems?

Thanks

0 Thanks

gipjon
16: Advanced member
16: Advanced member
In response to ct2

‎09-03-2021 01:12 PM

Yeah sky Q works fine on vodafone if you change the dns server.   I dont know if this issue is subject to different area or even different fibre cabinets and only seams to be at peak times 7pm till 10pm etc 

ct2
3: Seeker
3: Seeker
In response to gipjon

‎09-03-2021 01:27 PM

@gipjon wrote:

Yeah sky Q works fine on vodafone if you change the dns server.   I dont know if this issue is subject to different area or even different fibre cabinets and only seams to be at peak times 7pm till 10pm etc 

Thanks, I wasn't sure about switching to Vodafone as I had read about the issue with Sky Q. It could be that Vodafone sees it using a lot of data and blocks it at peak times or something like that. It would be much easier if they just fixed the issue rather than customers having to change settings. 

0 Thanks

ct2
3: Seeker
3: Seeker
In response to gipjon

‎09-03-2021 01:46 PM

@gipjon wrote:

Yeah sky Q works fine on vodafone if you change the dns server.   I dont know if this issue is subject to different area or even different fibre cabinets and only seams to be at peak times 7pm till 10pm etc 

Also are you using the newest Vodafone Hub?

 

https://www.vodafone.co.uk/broadband/wi-fi-hub-and-broadband-app 

0 Thanks

gipjon
16: Advanced member
16: Advanced member
In response to ct2

‎09-03-2021 05:45 PM

Yeah its the vox3000 and i think it works better that the sky hub 2 .The sky hub 2 does not seam to share the wifi correctly. Another good thing with the new vodafone hub you can set any device as priority so if the kids are downloading on the xbox you can set sky Q as priority 

0 Thanks