Using own Asus router/mesh network

[Mike_]

I have been given the same PPPoE username & password multiple times by SMS despite this the Asus router claims

Internet status: Invalid account or password, please modify it.

 It's via City Fibre so using 911 for Vlan

Getting quite frustrated now after going around in circles for 3 days trying to get this to work. Am I missing something?

[Mike_]

Forgot to mention I have tried 3 different routers, factory resets etc, still a no go. Vodafone support are claiming the username/password supplied is correct. Hopefully I can get this resolved before the cooling off period is over!

[Jayach]

You say you are getting your credentials via SMS, have you tried using live chat, and asking them to copy and paste them into the chat?

https://vodafone.uk/4cSq9ty

[Mike_]

Hi Jayach

They claim its due to data protection that they can only SMS the details, 3 times I've had it Texted to me.

I did try copy & paste from the SMS message when phone was connected to the PC, also made sure there wasn’t a phantom space at the end of the copy & paste. I didn't think it would be such a time suck to attempt to get it to work.

Was also told to wait 48-72 hours for the order to eventually show as complete instead of open or in progress but later told that’s incorrect & it should work regardless of that. Anyway I would assume its complete as I've had a bill...