Services barred

[Bevp66]

I hsve had my services barred for 28hrs now my bill is clear 3 times on live chat 2 times on the phone promises it will be up n running, lies,

Because im switching providers, they wont lift the restriction even though im still paying for it absolutely full iof lies, the speed drops all the time ive had discount once full complaint

[BandOfBrothers]

Hi @Bevp66 

When a bill hasn't been paid by the Account Holder it's reasonable then for Vodafone to restrict services in order to stop any costs racking up and to obtain payment owed to Continue service.

I appreciate this happened for your own reasons and you accept that.

Once the amount has been cleared then those same systems should release the bar in place and resume service.

It seems to me there is something in those systems that is not allowing this which now needs Account Access to look into which isn't available via this forum.

Live Chat 

Broadband-and-Home-Phone-FAQs The Broadband Team via 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries 

All have the needed Account Access to help.

It wouldn't matter if your moving ISP as service would continue until the notice period has ended and your new service starts with your new ISP.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈 

[Bevp66]

The advisor i spoke to on the phone not live chat said its because i was swithing provider and if i cancelled the switch it would resume my services,  he said he could cancel it for me and services would resume, which i agreed to but still not on this morning

[AnnS]

Hi @Bevp66 

Vodafone can't cancel the switch, that is something you need to do.   If you have taken out an agreement wth a new ISP, and have given you a switch over date, it also sounds like the switch is already in progress. I would suggest you contact your new ISP, if you want the switch canceller, they will be in a better position to help.

[Bevp66]

The switch isnt taking place until 5th july but Vodafone should still allow me service until that day.

[BandOfBrothers]

I agree @Bevp66 there should be a seamless as possible switch over to limit the loss of being able to be connected. 

[Bevp66]

Well it turns out that some advisor has tried, without knowing what theyre doing, to lift the restriction and then added another so now the system is in conflict and froze my broadband, technical team on it now but still another 24hrs wait, thats in total 72 plus hours now

Not a happy customer

[Bevp66]

I have had no internet since friday every day i speak on the phone to someone and keep getting told bar has been lifted allow 24hrs. Technical team yesterday had to lift numerous bars placed on my services said it will be on today. 340 i called still no internet tge technical team says hslf hour now 2 hours pass i try again no internet so rang tech team yet again who informed me that the has been lifted as he was on phone to a colleague, i told him the bar was lifted fri sat and sun according to them what is happening this is getting silly now

[BandOfBrothers]

Totally understand and appreciate your frustrated with this @Bevp66 and you've come to the right place for help.

But as actual Account Access isn't available via this forum you would need to contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

Link back to your thread here including your forum username so your not having to repeat yourself.

🌈 Stay Safe  🌈 

[Bevp66]

Hi @bandofbrothers i have done as advised via messenger see what happens