Services barred

[Bevp66]

I hsve had my services barred for 28hrs now my bill is clear 3 times on live chat 2 times on the phone promises it will be up n running, lies,

Because im switching providers, they wont lift the restriction even though im still paying for it absolutely full iof lies, the speed drops all the time ive had discount once full complaint

[Bevp66]

No its not on still and i did get response was basically told to wait that someone was looking into it, but ive heard that so many times, spoke to specialist team this afternoon and was told it will be sorted bu end of business day, but im not holding my breath. I just think 12 days is far too long they were blooming quick putting the  bar on so no reason why cant be quick removing  it,  i give up trying now just going to take it further 

[Bevp66]

Mines been off for 11 days now waste of time talking to any of them you just get bunch of lies off them

[Bevp66]

Answer is simple

NO IM NOT HAPPY 

So dont move here

[Bevp66]

Well im now onto the end of day 12 and its still not resolved, yesterday spoke to specialist (another advisor sat next to each other no doubt) who said it will be sorted by the end of business day well its now gone beyond it, and is the bar lifted NO, ive been on live chat twice today one advisor  says it showing as live, and ended conversation while i was replying the other said allow 2 to 24 hours, by god these 24 hours must be 2 weeks on their calender cos ive waited 12 x 24 hrs. This is victimization  and breach of their contract, well lets see what the big man says now ive emailed him.... COVID-19 keep you connected REALLY VODAFONE!!!! I dont think so

[Bevp66]

Well it goes to show contact the main man himself and you get sorted and resolved in 1 day from email being sent to him replying thats all it took 1 day

[Tash]

@Bevp66 Thanks for updating the thread and I'm glad to see this has since been resolved for you. I can see our team have been responding to your messages and will reply to your latest one as soon as possible - we're a little busier than usual at the moment but really do appreciate your patience.

[Bevp66]

Im coming up to 13 weeks  and like you get the same when i ring or live chat.  I'm in process now on switching providers and ive sent email of complaint to Nigel Jeffrey. Im not prepared to wait any longer