Slow sync speed

[J3ster]

Hi. hopefully a moderator can help out - im having no luck in getting my sync speed back up to my pre-vodafone levels. I was with BT for several years, and my line always synced at between 47 and 49. Since switching to vodafone it wont go above 40 (according to the vf broadband app). Ive been getting the 15% discount since the middle of April, but no sign of anyone resolving it.

How do i take this further, a reduction of 20% in sync speed is not acceptable.

Thanks,

Gerry

[BandOfBrothers]

Hi @J3ster 

With no account access etc via this forum it might be an idea to take a look in the Vodafone Broadband FAQ's page and there is also a dedicated phone number for the team in the below link.

Hopefully this will lead to a resolution for you.

Broadband-and-Home-Phone-FAQs. 

Perhaps a general forum search may yield some positive results.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈 

[J3ster]

Thanks for the reply. I have seen moderators in this forum offer to resolve issues by private messaging so hopefully that will happen. I'm having no luck with the call centre since my 40mbps is above the guarantee of 35. This means I can't even cancel without a penalty. 

[Anonymous]

Out of curiosity are you on Superfast 1 or 2?  I only ask because a minimum speed of 35Mbps on a Superfast 2 type connection would usually be below the threshold at which Openreach would consider a line viable for that service.  If you are on Superfast 1 then you are probably getting as fast a service as is going to be possible!

[J3ster]

It's super fast 2. My previous sync speed with BT was 48 rock solid for about 4 years. Could it be the router ( what are they like)? It's the new model. 

[Mark]

Hey @J3ster as @BandOfBrothers advised, we have no access to your account through our Community.  So we can take a closer look into this for you, please pop us a direct message through Facebook or Twitter and one of our Social Media team will be happy to help.

[Johney1212]

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@Mark wrote:

Hey @J3ster as @BandOfBrothers advised, we have no access to your account through our Community.  So we can take a closer look into this for you, please pop us a direct message through Facebook or Twitter and one of our Social Media team will be happy to help.

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You  wont get anywhere   I  am having the same problem   was at 48 on 1 ruter  problems since Christmas   han  eingerner  out it went up.to 51  then it's gone down to 48 again  put in formal complaint in April  .done test after test  they say ther wont sent eingerner  out beause  iam getting above my  minimum  spead  they sent out a new ruter  now tis gone down to 46  when do a test  lucky  to to get 10 to 18 download   any time of the day  and they still say there is nothing wrong