I have been using a Ubiquity Dream Machine as a replacement for the VF supplied router for several months without any issues. A couple of months ago I requested a static ip and was told that I would receive a confirmation email within 24 hours. After a few days I hadn’t heard anything so chased up via chat. I was told that there had been a problem with activation but they were unable to provide further detail. A couple of weeks later and having heard nothing I chased again. This time the support person started again with request and said I would get confirmation within 24 hours. Again no email and leaving it a further 3 weeks I decided to chase again. Same conversation, another request put through but with no information on why the 2 previous requests had failed. At this point I am a little frustrated with the whole process. I understand that the 1st line support staff have little knowledge but they don’t seem to access to their 2nd level team other than an escalation into a black hole. They don’t seem to get any real feedback.
Anyway I was wondering if the issue is down to me not using the VF supplied router and if anyone else had had the same issue.
