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SuperFast Broadband Down

Thompct
2: Seeker
2: Seeker

‎21-04-2020 11:31 AM

My Broadband  internet connection as been down for 12hrs now (Kettering Area); chatted with Vodafone agent who said they were aware... nothing posted on Twitter or Web... what's happening please?

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4 REPLIES 4

Thompct
2: Seeker
2: Seeker

‎21-04-2020 02:02 PM

14hrs down... no response from Vodafone , no service updates (Acknowledgment would be nice..)

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Thompct
2: Seeker
2: Seeker

‎21-04-2020 06:34 PM

24hrs broadband down... no updates from Vodafone, no tweets (or replies) and no reply to this feed I the forum. 

Happily send me a email and text bill today though... (and yes I know it's automated!) the point is you could automate outage comms too!

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DaneB
Moderator (Retired)
Moderator (Retired)
In response to Thompct

‎27-04-2020 09:46 AM

Apologies for the delay in our response @Thompct. Has your service now resumed? 

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Thompct
2: Seeker
2: Seeker
In response to DaneB

‎27-04-2020 01:54 PM

Yes thanks - service back on. I just followed BT and Openreach’s communications as they were quite happy to keep everyone updated; great customer service from them. 

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