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Vodafone Booster keeps dropping connection on Mac laptop

SAMOYTHE3423
2: Seeker
2: Seeker

Hi,

We have recently upgraded from a Vodafone superfast 2 router and booster to a Vodafone Fibre 1 router and booster with VOIP. My wife uses a MacBook Pro (2017 – 2020) positioned in the same room as the router and the booster is at the other end of the house. It has always connected to the internet fine no issues. However when we switched to the new vodafone service and turned on the new booster, the mac keeps dropping the connection every 2-3 minutes. You then have to reselect the network and connect from the apple menu. This issue does not happen on any other devices in the house including iphones and ipads. The issue dissapears as soon as you turn off the vodafone booster. However I rely on this booster for my work at the other end of hte house. Any ideas? Anything we can try on the mac settings? Vodafone useless, BT confirmed no fault on line.

Thanks, Sam

12 REPLIES 12

murrayalex
2: Seeker
2: Seeker

That's annoying, have you tried this..System Preferences>Network>Wifi click "details" next to your current connection - then TCP/IP then click "Renew DHCP Lease" and restart the Mac.

Hi,

Thank you so much for the reply. However we have now tried that but the issue has not improved. Do you have any other ideas please?

Sam

Hi @murrayalex 

Thank you so much for the reply. However we have now tried that but the issue has not improved. Do you have any other ideas please?

Sam

Hi

Perhaps a command line request ????

Mac's do do them.

 

https://www.wikihow.com/Get-to-the-Command-Line-on-a-Mac

 

Then do a ping and traceroute.

Enter “ping” followed by the IP address or web address.

 

You may want to start with 127.0.0.1

then 192.168.1.1  and not the times and routing taken.

Is it via the booster?

###############

 

  1. Locate and open Terminal. 
  2. Type in ifconfig or ifconfig -a ( ‘a’ indicating all) in the Terminal and hit Enter.

Things like this ............

 

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : broadband
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9560
Physical Address. . . . . . . . . : aa-bb-cc-11-22-33
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : (Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.118(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 August 2023 10:31:53
Lease Expires . . . . . . . . . . : 03 October 2159 22:55:50
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 
DHCPv6 Client DUID. . . . . . . . : 
DNS Servers . . . . . . . . . . . : 192.168.1.1

 

May give an indication as to where to go next.

###########################

 

Check the network actually works?

Wi-Fi Channel Androidalyser.png

 

The above is Android, but maybe iPhone has an equivalent.

 

 

If in doubt please ask.

 

I have exactly the same problem. VF support implies putting the repeater closing to the hub.. but I have had no luck yet.. with the repeaters off it works fine but once the repeaters are on it keeps dropping..

sometimes after 60 pings..

 

Windows and android machines are fine.. so I suspect it it a mac os issue when it jumps between hub and repeaters..

I tried it even with static IP, but still same issue..

Tud7777
1: Seeker

Hi,

I've had the same problem and after trying various things the one that fixed the issue was to use a different booster, I used a TP-Link I had used previously. Once set up and connected to this booster I didn't get the issues with my daughters Mac book Pro (2017).

I hope this helps.

Regards,

Merv Jessop

Dirtyrider
3: Seeker
3: Seeker

I went Vodafone full fibre middle of 2023. 
i have had exactly the same issue as this from day one. 
ive tried everything. Different combinations of things switched on and off. 
nothing works. Sometimes it doesn’t drop out  for a day or so. Sometimes it’s minutes. 
thinking ill cancel Vodafone when the times up. Help line is not very helpful. Told me it was my printer at fault!! 
Im thinking its just a compatibility issue with the mac book as everything else is working. 

Dirtyrider
3: Seeker
3: Seeker

In network settings, I have created a new location, I've called mine home.  I now use this instead of the automatic shown.  I'm not sure if it will solve the issue but will monitor it.