Vodafone Upgrade resulting in no Internet

[finral11]

This is to help anyone else who may have similar issues.

I recently upgraded to Vodafone full fibre from their standard broadband. Everything went well, all lights on except the Internet stopped after about 24 hours [Removed]

After 2 fairly long Web chats, I found out that the Fibre settings are different to the standard settings and during my upgrade my router wasn't updated with the new details so stopped working.

2 minute fix, but left me without Internet for 2 days and I had 2 x 45min Web chats to get the problem sorted!

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[asadkazmi134]

Thanks for this I’m having same issue where I upgraded to fibre but getting no internet. How did you resolve? How do you update the router settings from standard to fibre?

[Cynric]

This has been covered before on this forum and a search will reveal the problems and successes that have happened.

[Jayach]

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@asadkazmi134 wrote:

How do you update the router settings from standard to fibre?

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You don't, Vodafone does.

It should have happened automatically, but is it hasn't you will need to contact them

Use live chat https://www.vodafone.co.uk/bbservcd/ or call 08080 034 515