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Broadband connection

WIFI CHANNEL CHANGE

KarlonUser0603
2: Seeker

So true and while I have not been through all the posts I don't think Vodafone have made a comment, or provided any useful suggestions for some time. Some people seem to of managed to get personalized fixes somehow or another, but nothing that covers all users being able to modify the channel numbers, even if hidden away in the higher level settings profile available to users.

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KarlonUser0603
2: Seeker

Maybe worth a try, but post is slow and in your case three months is un-acceptable for any problem. A temporary fix is ideal with the promiss of something more permanent to follow is the way to go. On mass complaints through the post might make a difference, but those needing to make these sort of changes compared to those with simple setups and no complaints are probably minimal.

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richardbradley
4: Newbie

Postal delays and a 3 month wait for a Vodafone fix are nothing compared to the WiFi channel config topic. I've been waiting since last July for Vodafone to even acknowledge that this is a problem.

 

I have implemented my own fix - the Vodafone router's WiFi is turned off and another router is servicing my kit - but that isn't the solution for everyone and isn't a customer experience VF should be happy with.

 

Now I know that the paper complaint process gets results I'll be writing another letter - or two: one for the WiFi channel config issue and; one for the perception that there is a backdoor into our routers' configuration that VF engineers can use to change the channel (a potential security concern).

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gipjon
16: Advanced member

I dont understand why they would remove the option . Makes no sence .

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KarlonUser0603
2: Seeker

Voicing problems and concerns on this portal should be enough for Vodafone to do something about both problems.

It is poor that Vodafone now appear to be ignoring this thread even though I can understand the probable reasons why the poorly thought out changes have been made or the backdoor level possible changes not made public. Postal complaints are just so time consuming though and still no gauruntee of a result, or posting back to this thread of a fix....

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KarlonUser0603
2: Seeker

the fewer options  available means the fewer problems that can be caused by users, thus leaving fewer problems to resolve whilst still getting money from premium rate phone lines for those needing specific changes not available at normal access rights levels. Restricting access is king to stop complex problems being created on a huge scale. Call centre personnel then have a dumber set of problems to try and resolve and a minimal set of problems to escalate to expensive specialist personnel, calls get resolved quicker and the company looks better...

Perhaps I am just being too synically.

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Nige_UK
3: Seeker

You're crediting Vodafone with too much intelligence!

The removal of the  change channel option was probably a mistake and now nobody can work put how to het it back.

If customers changing channel numbers did create huge problems then ALL ISPS would have disabled  it years ago.

In reality, most customers won't change channels, some will only change it when and only when there's a problem. Those customers who experience poor wifi performance will simply move to another ISP as soon as they can.

There is absolutely no logic nor good reason for disabling wifi channel changing.

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richardbradley
4: Newbie

It's all too easy to project rational thought and end up with bad customer experience.

 

I lost track of the number of calls made and received, and all the emails sent back and forth to eventually fix the problem affecting access to the my account portal.  Call queue time was typically 10 minutes, talk time was often over half an hour, email response SLA was strictly adhered to at 5 days (never sooner) and the customer experience from my perspective was exceptionally poor.

 

No meaningful response in 9 months about why the router's expert config mode doesn't allow expert users to correctly configure the router is equally exceptionally poor customer experience - yet they seem happy to involve one of their engineers to change the channel for us if we ask - this is very poor use of human resources.

 

They should treat expert users as such, allow them to agree to a waiver such that if they report an operational issue then it will require the router to be reverted back to non-expert settings (so they have an easier troubleshooting procedure), and provide the expert users with advanced configuration capabilities - instead of making inexplicable decisions about what we oughtn't be able to configure the WiFi channel, especially when it used to be possible for some of the community.

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Nige_UK
3: Seeker

Absolutely!

And Vodafone is the only UK ISP which treats its customers like idiots bit at the same time offers atrocious technical support.

 

I  moved  to Vodafone because it was the cheapest deal at the time.

When it's not I'll move to another ISP. 

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Jayach
16: Advanced member

@maughanorama wrote:

The fact we still have had no confirmation what the forum mods was chatting about when they said call voda and someone can change it for us. Speaks volumes! Id rather mitigate the risk and remove the threat of a backdoor to my network.


I assume they are talking about TR-069 which most ISP supplied routers have so they can remotely configure them.

https://en.wikipedia.org/wiki/TR-069

 

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Jayach
16: Advanced member

I recently factory reset my THG3000, which brought back the WiFi channel change options.

It's been running for 3 days and they are still there.

If anyone else wants to try it I would suggest disconnecting the router from the line and factory resetting it via the firmware rather than with the button. (I know it shouldn't make a difference, but it seems to)

Check on the router to see if they have returned and then plug it back into the line.

I accept no responsibility if you break your router.

I'll update this post if they disappear again.

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_rik_
4: Newbie

Nige_UK : completely agree. Blocking wifi channel selection has zero advantages for users and for vodafone because 90% of the users doesn't even know what is a wifi channel and they don't even think to look for such an option. The other 10% that knows about channels would probably bother to change channel only if there is a problem. Those 90% with a wifi problem, as you say, simply will give Vodafone 1 stars on trustpilot and move elsewhere. So I agree that if this is a commercial planned thing, they must be more stupid than expected! 😗

 

Jayach
There are problems solved in recent firmwares, so factory resetting will solve the wifi problem but will bring back others problems. Probably the solution won't even last long because maybe the router will update the firmware automatically after a few weeks.
 
The easiest solution is to buy a simple wifi only router, connect it to one of the lan ports and disable the wifi on the vodafone router.
 
A better solution for those a bit techie 🤓 is buying a modem + router, keeping the Vodafone router just in case you have to call for line problems or for emergency. This is a better solution because the modem inside the vodafone router is not great. I've tested an old ECI modem and an HG612 and the first one gives +5Mbps and the second one +6Mbps (Despite I am on an ECI cabinet).
This solution isolates completely from vodafone so it solves the problem of TR-069, alleged backdoors, and vodafone resetting your config as soon as you say "Hello!" (happened to me with no notice. I already had spent time to name all devices, natted ports, etc.  😣). You can then do what you want, update when you want, with no limitations and with the best speed.
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Jayach
16: Advanced member

@_rik_ wrote:
Jayach
There are problems solved in recent firmwares, so factory resetting will solve the wifi problem but will bring back others problems. Probably the solution won't even last long because maybe the router will update the firmware automatically after a few weeks.

Factory resetting doesn't revert the firmware, it just resets all the configuration settings. I still have the latest firmware for the router.

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KarlonUser0603
2: Seeker

An interesting turn of events.....

If all that has to be done is a factory reset then it sounds like a solution and some software is overwritten rather than a firmware reset, until Vodafone overwrite it as this must have happened at some point in time...

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Jayach
16: Advanced member

@KarlonUser0603

Indeed. I'm fully expecting Vodafone will at some point turn those options off on my router, I'm just interested to see how long it takes. They're still there currently. 3days 13hours.

If they are still there in a week or so, I will try a reboot and see if that triggers it.

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_rik_
4: Newbie

Hi Jayach

if the firmware it's the same (so all the software of the router is still the same), it means it's not a matter of software but a variable, and such variable it's still there but now is set to false. A question then arises: who did set such option "true" in the first place? Answer: I think the only way is a vodafone fake upgrade that actually was only a COMMAND to set such limiting variable "true".

I have then no idea what will happen next. If the router checks for firmware version you are safe because the version comparison will return true. If the router checks something else you'll be back to square one sooner or later.

Maybe with a telnet or ssh access would be possibile to fix it (temporarily).

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Jayach
16: Advanced member

@_rik_ wrote:

Hi Jayach

if the firmware it's the same (so all the software of the router is still the same), it means it's not a matter of software but a variable, and such variable it's still there but now is set to false. A question then arises: who did set such option "true" in the first place? 


The answer is they can do it (and much more) via TR-069.

TR-069 - Wikipedia

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Jayach
16: Advanced member

If anyone has been following my experiment to get the channel change options back, I can say they were still there after 8+ days and now I'm going to try and see if anything triggers Vodafone to take them away again, however I will continue on an alternative thread as I think it more suitable.

May be possible to restore WiFi channel selection - Community home (vodafone.co.uk)

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