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10-09-2024 09:30 PM
I have recently renewed my broadband contract with Vodafone to pro 500mb. I’ve got an old grey router and have been sent a similar looking grey wifi extender and mobile backup dongle. I was under the impression I would be getting the super wifi6 hub. I queried this and was told I already had the latest router. Is this correct? The router I have only supports wifi5.
10-09-2024 10:12 PM
Is wifi 6 better for range? , I live in an old Victorian house with solid walls and getting pretty awful signal in the rooms I actually need the wifi in
11-09-2024 09:01 AM
@Arw48 It does rather depend on what the walls are made of. Victorian brick is a dense material. You may do well to get a signal strength app on a mobile device and survey the house to see if there's an optimal layout of router and boosters.
An alternative, which is dependant on the house wiring, is to get a powerline WiFi AP.
11-09-2024 12:24 AM
There is no pro broadband anymore.
It's either Pro II or standard broadband, See this page for the different routers supplied.
https://www.vodafone.co.uk/broadband/pro-ii
So you should either get the Power Hub (standard) or the Ultra Hub (Pro II).
I don't believe anyone should be getting the THG3000, which is what you seem to be describing.
You say you renewed recently, how long ago is recently?
11-09-2024 07:42 AM
Yes, the THG3000 is the router I have. I signed up to another contract with Vodafone for pro broadband (assuming it mean II) (already been with them for 3 years) I was expecting to receive a new ultra hub, however all I got was a range extender (which looks like a smaller THG3000) and a dongle for internet back up. I queried this with the online chat team and was told I didn’t need a new router as I already had the latest one? Surely this can’t be right, if I’ve signed up for pro broadband, I should receive the ultra hub?
my new broadband was installed Monday. So the contract has only just started
11-09-2024 03:06 PM
@Arw48 wrote:Yes, the THG3000 is the router I have. I signed up to another contract with Vodafone for pro broadband (assuming it mean II) (already been with them for 3 years) I was expecting to receive a new ultra hub, however all I got was a range extender (which looks like a smaller THG3000) and a dongle for internet back up. I queried this with the online chat team and was told I didn’t need a new router as I already had the latest one? Surely this can’t be right, if I’ve signed up for pro broadband, I should receive the ultra hub?
my new broadband was installed Monday. So the contract has only just started
It does sound like they have put you on the old Pro contract, which isn't available to new customers any more, as the difference between the old standard contract and the Pro was the extender and USB dongle backup.
I would ask them just what contract they have put you on, and ask why you are not getting the the now standard power hub, as you have started a new contract.
22-09-2024 10:35 AM
Hi the new router is only available for new contracts and not renewing a contract am in the same position as I have the grey fibre 2 broadband with backup and boosters ,When I spoke to Vodafone only last week they are so strict on sending the brand new router if you already have the fibre 2 due to the fibre 2 pro being just as good
Hope this helps